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July 2014 Archives for ITSM@LISTSERV.EDUCAUSE.EDU

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Table of Contents:

FW: WEBINAR JULY 24: Defining IT Services For Higher Learning Institutions - The Agony (1 message)
Impact - Urgency = Priority, What method do you use to determine these? (12 messages)
Integrated Chat and ServiceNow and Cherwell (8 messages)
ITIL Digest - 21 Jul 2014 to 22 Jul 2014 (#2014-65) (1 message)
ITIL Digest - 28 Jul 2014 to 29 Jul 2014 (#2014-69) (2 messages)
ITSM/ITIL training (11 messages)
itSMF Higher Ed SIG Webinar: Defining IT Services For Higher Learning Institutions - The Agony and the Ecstasy (1 message)
Knowledge Base options being used (3 messages)
OLA Templates (1 message)
Portals vs emails (1 message)
Posting in the Educuase ITIL CG list - Guidelines (1 message)
Printing Kiosks (9 messages)
Professional Services (9 messages)
Selling Tenancy and Licensing (1 message)


Subject Sorted by Subject, Chronologically

From

Date

Size

FW: WEBINAR JULY 24: Defining IT Services For Higher Learning Institutions - The Agony

FW: WEBINAR JULY 24: Defining IT Services For Higher Learning Institutions - The Agony

Wollman, Matthew <[log in to unmask]>

Wed, 16 Jul 2014 13:43:54 +0000

1225 lines

Impact - Urgency = Priority, What method do you use to determine these?

Re: Impact - Urgency = Priority, What method do you use to determine these?

Clark, Molly <[log in to unmask]>

Wed, 9 Jul 2014 19:37:50 +0000

175 lines

Re: Impact - Urgency = Priority, What method do you use to determine these?

Jones, Chris J. (HSC) <[log in to unmask]>

Wed, 9 Jul 2014 14:18:14 +0000

1440 lines

Re: Impact - Urgency = Priority, What method do you use to determine these?

Jones, Chris J. (HSC) <[log in to unmask]>

Wed, 9 Jul 2014 14:11:18 +0000

876 lines

Re: Impact - Urgency = Priority, What method do you use to determine these?

Twinki Mistry <[log in to unmask]>

Tue, 8 Jul 2014 17:03:44 -0700

1096 lines

Re: Impact - Urgency = Priority, What method do you use to determine these?

Elaine Lauritzen <[log in to unmask]>

Tue, 8 Jul 2014 23:08:41 +0000

2196 lines

Re: Impact - Urgency = Priority, What method do you use to determine these?

Lisa Callihan <[log in to unmask]>

Tue, 8 Jul 2014 14:34:20 -0400

4136 lines

Re: Impact - Urgency = Priority, What method do you use to determine these?

Black, Bob <[log in to unmask]>

Tue, 8 Jul 2014 13:37:31 -0400

1800 lines

Re: Impact - Urgency = Priority, What method do you use to determine these?

Graff, Monte L. <[log in to unmask]>

Tue, 8 Jul 2014 16:30:13 +0000

6506 lines

Re: Impact - Urgency = Priority, What method do you use to determine these?

Julie Journitz <[log in to unmask]>

Tue, 8 Jul 2014 16:16:17 +0000

129 lines

Re: Impact - Urgency = Priority, What method do you use to determine these?

Julie Journitz <[log in to unmask]>

Tue, 8 Jul 2014 16:14:09 +0000

11831 lines

Re: Impact - Urgency = Priority, What method do you use to determine these?

Wollman, Matthew <[log in to unmask]>

Tue, 8 Jul 2014 16:10:23 +0000

1494 lines

Impact - Urgency = Priority, What method do you use to determine these?

Cheryl Sobkow <[log in to unmask]>

Tue, 8 Jul 2014 12:06:32 -0400

94 lines

Integrated Chat and ServiceNow and Cherwell

Re: Integrated Chat and ServiceNow and Cherwell

Stacey Prezel <[log in to unmask]>

Tue, 29 Jul 2014 16:39:25 +0000

221 lines

Re: Integrated Chat and ServiceNow and Cherwell

Lisa E. Kass <[log in to unmask]>

Tue, 29 Jul 2014 15:27:57 +0000

712 lines

Re: Integrated Chat and ServiceNow and Cherwell

Dannenberg, Eric <[log in to unmask]>

Tue, 29 Jul 2014 14:57:34 +0000

665 lines

Re: Integrated Chat and ServiceNow and Cherwell

Elaine Lauritzen <[log in to unmask]>

Tue, 29 Jul 2014 14:40:09 +0000

630 lines

Re: Integrated Chat and ServiceNow and Cherwell

Lisa E. Kass <[log in to unmask]>

Tue, 29 Jul 2014 14:38:13 +0000

536 lines

Re: Integrated Chat and ServiceNow and Cherwell

Dannenberg, Eric <[log in to unmask]>

Tue, 29 Jul 2014 14:36:21 +0000

451 lines

Re: Integrated Chat and ServiceNow and Cherwell

Bilotta, Kara L <[log in to unmask]>

Tue, 29 Jul 2014 14:23:27 +0000

1228 lines

Integrated Chat and ServiceNow and Cherwell

Lisa E. Kass <[log in to unmask]>

Tue, 29 Jul 2014 02:12:30 +0000

90 lines

ITIL Digest - 21 Jul 2014 to 22 Jul 2014 (#2014-65)

Re: ITIL Digest - 21 Jul 2014 to 22 Jul 2014 (#2014-65)

Jerry Krawczyk <[log in to unmask]>

Wed, 23 Jul 2014 07:14:48 -0400

462 lines

ITIL Digest - 28 Jul 2014 to 29 Jul 2014 (#2014-69)

Re: ITIL Digest - 28 Jul 2014 to 29 Jul 2014 (#2014-69)

Mitch Pautz <[log in to unmask]>

Wed, 30 Jul 2014 08:32:39 -0700

128 lines

Re: ITIL Digest - 28 Jul 2014 to 29 Jul 2014 (#2014-69)

Robert R Cumberland <[log in to unmask]>

Wed, 30 Jul 2014 11:18:50 -0400

71 lines

ITSM/ITIL training

Re: ITSM/ITIL training

Mary Therese Durr <[log in to unmask]>

Tue, 29 Jul 2014 21:14:13 -0400

403 lines

Re: ITSM/ITIL training

Friedrichsen, Lucas <[log in to unmask]>

Tue, 29 Jul 2014 21:13:42 +0000

442 lines

Re: ITSM/ITIL training

Sara Stubbs <[log in to unmask]>

Mon, 28 Jul 2014 14:56:54 +0000

362 lines

Re: ITSM/ITIL training

Barrantes, Rita <[log in to unmask]>

Mon, 28 Jul 2014 09:57:07 -0500

344 lines

Re: ITSM/ITIL training

Mary Durr <[log in to unmask]>

Mon, 28 Jul 2014 08:31:12 -0400

549 lines

Re: ITSM/ITIL training

Mary Durr <[log in to unmask]>

Mon, 28 Jul 2014 08:28:57 -0400

323 lines

Re: ITSM/ITIL training

Wollman, Matthew <[log in to unmask]>

Sat, 26 Jul 2014 01:41:02 +0000

616 lines

Re: ITSM/ITIL training

David McGuire <[log in to unmask]>

Sat, 26 Jul 2014 00:15:17 +0000

478 lines

Re: ITSM/ITIL training

Lisa E. Kass <[log in to unmask]>

Fri, 25 Jul 2014 18:38:25 +0000

249 lines

Re: ITSM/ITIL training

Randall S Jobski <[log in to unmask]>

Fri, 25 Jul 2014 18:28:18 +0000

388 lines

ITSM/ITIL training

Friedrichsen, Lucas <[log in to unmask]>

Fri, 25 Jul 2014 18:11:11 +0000

151 lines

itSMF Higher Ed SIG Webinar: Defining IT Services For Higher Learning Institutions - The Agony and the Ecstasy

itSMF Higher Ed SIG Webinar: Defining IT Services For Higher Learning Institutions - The Agony and the Ecstasy

Lisa E. Kass <[log in to unmask]>

Mon, 21 Jul 2014 15:10:18 +0000

152 lines

Knowledge Base options being used

Re: Knowledge Base options being used

Snethen, Dwight D <[log in to unmask]>

Thu, 24 Jul 2014 01:33:23 +0000

231 lines

Re: Knowledge Base options being used

Richard Musal <[log in to unmask]>

Wed, 23 Jul 2014 17:09:50 -0400

106 lines

Knowledge Base options being used

Cheryl Sobkow <[log in to unmask]>

Wed, 23 Jul 2014 09:41:09 -0400

49 lines

OLA Templates

OLA Templates

Lisa E. Kass <[log in to unmask]>

Tue, 8 Jul 2014 15:55:37 +0000

117 lines

Portals vs emails

Portals vs emails

Cates, Patrick <[log in to unmask]>

Thu, 31 Jul 2014 23:26:10 +0000

187 lines

Posting in the Educuase ITIL CG list - Guidelines

Posting in the Educuase ITIL CG list - Guidelines

Barrantes, Rita <[log in to unmask]>

Wed, 30 Jul 2014 10:49:00 -0500

301 lines

Printing Kiosks

Re: Printing Kiosks

Sypinero, Michelle <[log in to unmask]>

Mon, 21 Jul 2014 19:11:49 +0000

691 lines

Re: Printing Kiosks

Deborah Moschella <[log in to unmask]>

Mon, 21 Jul 2014 18:39:06 +0000

604 lines

Re: Printing Kiosks

Barrantes, Rita <[log in to unmask]>

Fri, 18 Jul 2014 11:26:39 -0500

482 lines

Re: Printing Kiosks

Van Acker, Dieter - (dieter) <[log in to unmask]>

Thu, 17 Jul 2014 18:40:11 +0000

362 lines

Re: Printing Kiosks

Paula Batton <[log in to unmask]>

Thu, 17 Jul 2014 14:29:02 -0400

285 lines

Re: Printing Kiosks

Jared Johnson <[log in to unmask]>

Wed, 16 Jul 2014 16:49:09 -0400

284 lines

Re: Printing Kiosks

A. Gehani <[log in to unmask]>

Wed, 16 Jul 2014 16:54:52 -0400

607 lines

Re: Printing Kiosks

Frank Barton <[log in to unmask]>

Wed, 16 Jul 2014 16:40:34 -0400

276 lines

Printing Kiosks

Barrantes, Rita <[log in to unmask]>

Wed, 16 Jul 2014 15:33:08 -0500

466 lines

Professional Services

Re: Professional Services

Wollman, Matthew <[log in to unmask]>

Wed, 23 Jul 2014 13:24:33 +0000

264 lines

Re: Professional Services

Mary Mulvihill <[log in to unmask]>

Tue, 22 Jul 2014 21:43:17 +0000

226 lines

Re: Professional Services

Stacey Prezel <[log in to unmask]>

Tue, 22 Jul 2014 21:36:32 +0000

533 lines

Re: Professional Services

Deborah Moschella <[log in to unmask]>

Tue, 22 Jul 2014 18:47:17 +0000

241 lines

Re: Professional Services

Mary Ryan <[log in to unmask]>

Tue, 22 Jul 2014 12:12:50 -0500

220 lines

Re: Professional Services

Mitch Pautz <[log in to unmask]>

Tue, 22 Jul 2014 09:50:07 -0700

241 lines

Re: Professional Services

Bilotta, Kara L <[log in to unmask]>

Tue, 22 Jul 2014 16:45:03 +0000

1278 lines

Re: Professional Services

Karen L Van Dusen <[log in to unmask]>

Tue, 22 Jul 2014 16:32:00 +0000

189 lines

Professional Services

Lisa E. Kass <[log in to unmask]>

Tue, 22 Jul 2014 16:26:46 +0000

124 lines

Selling Tenancy and Licensing

Selling Tenancy and Licensing

Lisa E. Kass <[log in to unmask]>

Thu, 31 Jul 2014 20:37:58 +0000

122 lines


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