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October 2014 Archives for ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU

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Table of Contents:

Best practice/format for SSO username? (3 messages)
BMC/FootPrint & Google Apps for Education (8 messages)
ChromeCast & Roku on Campus Networks (3 messages)
Consider attending SIGUCCS (1 message)
Counseling room Video/audio? (7 messages)
database development (2 messages)
deliverables for help desk personnels (5 messages)
Drilling next week (2 messages)
FW: Manager, Informatics - West Lafayette - Office of Institutional Research, Assessment and Effectiveness (1 message)
Fwd: [ITSUPPORTSERVICES] ChromeCast & Roku on Campus Networks (1 message)
Ghost suite 2.5 and Windows 8 (1 message)
Help Desk & Student Workers (17 messages)
Help Desk Student Staff Training (7 messages)
Helpdesk ticketing system and inventory system suggestions (1 message)
ISO After Hours Support RFP's (1 message)
Job Description for a Service Desk Senior Level Technical Lead (1 message)
Job posting - Wake Forest University - Service Desk Student Employment Mgr (1 message)
Outsourced frontline helpdesk (16 messages)
Outsourced Password Resets (2 messages)
redesigning our issue tracking system (6 messages)
Service Desk SLA benchmarking (4 messages)
Sorry - disregard message (1 message)
student-focused support desk? (3 messages)
System management (10 messages)
This brings up an interesting question: Does anyone handle "password resets" out of hours? Or staff your desk with students out-of-hours? (4 messages)
Web Hosting info Needed (1 message)


Subject Sorted by Subject, Chronologically

From

Date

Size

Best practice/format for SSO username?

Re: Best practice/format for SSO username?

Wendy Worlund <[log in to unmask]>

Wed, 15 Oct 2014 08:15:44 -0500

593 lines

Re: Best practice/format for SSO username?

Kimberly Doss-Cortes <[log in to unmask]>

Tue, 14 Oct 2014 17:45:58 -0700

554 lines

Best practice/format for SSO username?

Ulrich Rauch <[log in to unmask]>

Tue, 14 Oct 2014 23:39:14 +0000

619 lines

BMC/FootPrint & Google Apps for Education

Re: BMC/FootPrint & Google Apps for Education

Scott Crevier <[log in to unmask]>

Thu, 9 Oct 2014 13:54:56 -0500

80 lines

Re: BMC/FootPrint & Google Apps for Education

Matthew Burfeind <[log in to unmask]>

Wed, 1 Oct 2014 17:57:53 -0400

125 lines

Re: BMC/FootPrint & Google Apps for Education

John Haverty <[log in to unmask]>

Wed, 1 Oct 2014 19:47:18 +0000

155 lines

Re: BMC/FootPrint & Google Apps for Education

Bobby Clark <[log in to unmask]>

Wed, 1 Oct 2014 19:06:25 +0000

170 lines

Re: BMC/FootPrint & Google Apps for Education

Melissa Jackman <[log in to unmask]>

Wed, 1 Oct 2014 18:46:40 +0000

358 lines

Re: BMC/FootPrint & Google Apps for Education

SCHALIP, MICHAEL <[log in to unmask]>

Wed, 1 Oct 2014 12:27:06 -0600

179 lines

Re: BMC/FootPrint & Google Apps for Education

Chip Denman <[log in to unmask]>

Wed, 1 Oct 2014 18:19:24 +0000

125 lines

BMC/FootPrint & Google Apps for Education

Charles Drawdy <[log in to unmask]>

Wed, 1 Oct 2014 14:17:22 -0400

57 lines

ChromeCast & Roku on Campus Networks

Re: ChromeCast & Roku on Campus Networks

Amy Pearlman <[log in to unmask]>

Thu, 16 Oct 2014 15:11:15 -0400

123 lines

Re: ChromeCast & Roku on Campus Networks

Becky Klein <[log in to unmask]>

Thu, 16 Oct 2014 09:00:19 -0500

125 lines

ChromeCast & Roku on Campus Networks

Luis Nunez <[log in to unmask]>

Thu, 16 Oct 2014 13:36:19 +0000

71 lines

Consider attending SIGUCCS

Consider attending SIGUCCS

Rene Thatcher <[log in to unmask]>

Mon, 6 Oct 2014 16:15:24 +0000

1568 lines

Counseling room Video/audio?

Re: Counseling room Video/audio?

Scholz, Daryl D. <[log in to unmask]>

Tue, 28 Oct 2014 13:45:54 +0000

352 lines

Re: Counseling room Video/audio?

Sinnett, Chris <[log in to unmask]>

Mon, 27 Oct 2014 21:05:00 +0000

196 lines

Re: Counseling room Video/audio?

Jeff Abernathy <[log in to unmask]>

Mon, 27 Oct 2014 14:38:06 -0500

159 lines

Re: Counseling room Video/audio?

Todd Jagerson <[log in to unmask]>

Mon, 27 Oct 2014 19:37:46 +0000

278 lines

Re: Counseling room Video/audio?

Mary Hunter <[log in to unmask]>

Mon, 27 Oct 2014 12:25:01 -0700

131 lines

Re: Counseling room Video/audio?

Ryan Wellar <[log in to unmask]>

Mon, 27 Oct 2014 15:09:27 -0400

156 lines

Counseling room Video/audio?

Brad Salisbury <[log in to unmask]>

Mon, 27 Oct 2014 19:06:08 +0000

123 lines

database development

Re: database development

Amy Pearlman <[log in to unmask]>

Wed, 1 Oct 2014 10:24:34 -0400

273 lines

Re: database development

DeRoos, Kevin J [ITUIS] <[log in to unmask]>

Wed, 1 Oct 2014 12:47:15 +0000

364 lines

deliverables for help desk personnels

Re: deliverables for help desk personnels

Chip Denman <[log in to unmask]>

Thu, 9 Oct 2014 21:34:11 +0000

330 lines

Re: deliverables for help desk personnels

Anita Sidial <[log in to unmask]>

Thu, 9 Oct 2014 19:21:51 +0000

271 lines

Re: deliverables for help desk personnels

David Selby <[log in to unmask]>

Thu, 9 Oct 2014 15:11:36 -0400

183 lines

Re: deliverables for help desk personnels

Tom Peterson <[log in to unmask]>

Thu, 9 Oct 2014 13:31:39 -0500

286 lines

deliverables for help desk personnels

Anita Sidial <[log in to unmask]>

Thu, 9 Oct 2014 18:25:41 +0000

154 lines

Drilling next week

Re: Drilling next week

David Selby <[log in to unmask]>

Thu, 23 Oct 2014 14:39:36 -0400

90 lines

Drilling next week

Debbora (Debby) Quayle <[log in to unmask]>

Thu, 23 Oct 2014 14:35:13 -0400

56 lines

FW: Manager, Informatics - West Lafayette - Office of Institutional Research, Assessment and Effectiveness

FW: Manager, Informatics - West Lafayette - Office of Institutional Research, Assessment and Effectiveness

Snethen, Dwight D <[log in to unmask]>

Thu, 16 Oct 2014 12:09:24 +0000

134 lines

Fwd: [ITSUPPORTSERVICES] ChromeCast & Roku on Campus Networks

Fwd: [ITSUPPORTSERVICES] ChromeCast & Roku on Campus Networks

David Selby <[log in to unmask]>

Fri, 17 Oct 2014 09:55:54 -0400

266 lines

Ghost suite 2.5 and Windows 8

Ghost suite 2.5 and Windows 8

Gates, Ernie <[log in to unmask]>

Mon, 20 Oct 2014 19:01:37 +0000

900 lines

Help Desk & Student Workers

Re: Help Desk & Student Workers

Santucci, Anthony <[log in to unmask]>

Wed, 29 Oct 2014 08:35:26 -0400

796 lines

Re: Help Desk & Student Workers

Davis, Justin E. <[log in to unmask]>

Tue, 28 Oct 2014 17:58:37 +0000

567 lines

Re: Help Desk & Student Workers

Charles Drawdy <[log in to unmask]>

Mon, 27 Oct 2014 17:32:45 -0400

102 lines

Re: Help Desk & Student Workers

Erin Nettifee <[log in to unmask]>

Mon, 27 Oct 2014 16:14:31 -0400

202 lines

Re: Help Desk & Student Workers

Andrea Tanner <[log in to unmask]>

Mon, 27 Oct 2014 15:49:42 -0400

455 lines

Re: Help Desk & Student Workers

Rizzo, Jim <[log in to unmask]>

Mon, 27 Oct 2014 18:16:27 +0000

658 lines

Re: Help Desk & Student Workers

Kimberly Doss-Cortes <[log in to unmask]>

Mon, 27 Oct 2014 10:50:51 -0700

91 lines

Re: Help Desk & Student Workers

Amy Pearlman <[log in to unmask]>

Mon, 27 Oct 2014 13:43:49 -0400

467 lines

Re: Help Desk & Student Workers

Jason Vaughn <[log in to unmask]>

Mon, 27 Oct 2014 10:59:20 -0500

414 lines

Re: Help Desk & Student Workers

Rachel Weaver <[log in to unmask]>

Mon, 27 Oct 2014 10:45:38 -0500

272 lines

Re: Help Desk & Student Workers

A. Gehani <[log in to unmask]>

Mon, 27 Oct 2014 11:05:07 -0400

310 lines

Re: Help Desk & Student Workers

Jeanne Louise Gregor <[log in to unmask]>

Mon, 27 Oct 2014 14:59:19 +0000

176 lines

Re: Help Desk & Student Workers

A. Gehani <[log in to unmask]>

Mon, 27 Oct 2014 10:43:23 -0400

427 lines

Re: Help Desk & Student Workers

Jason Vaughn <[log in to unmask]>

Mon, 27 Oct 2014 09:32:13 -0500

537 lines

Re: Help Desk & Student Workers

Rachel Weaver <[log in to unmask]>

Mon, 27 Oct 2014 09:17:55 -0500

327 lines

Re: Help Desk & Student Workers

Rizzo, Jim <[log in to unmask]>

Mon, 27 Oct 2014 13:59:51 +0000

252 lines

Help Desk & Student Workers

Charles Drawdy <[log in to unmask]>

Sun, 26 Oct 2014 19:47:56 -0400

59 lines

Help Desk Student Staff Training

Re: Help Desk Student Staff Training

Elisabeth Greenwood <[log in to unmask]>

Tue, 7 Oct 2014 12:11:22 +0000

153 lines

Re: Help Desk Student Staff Training

Susan Fournell <[log in to unmask]>

Mon, 6 Oct 2014 12:20:51 -0400

174 lines

Re: Help Desk Student Staff Training

Brandon Morrison <[log in to unmask]>

Mon, 6 Oct 2014 11:18:17 -0500

239 lines

Re: Help Desk Student Staff Training

A. Gehani <[log in to unmask]>

Mon, 6 Oct 2014 12:16:29 -0400

211 lines

Re: Help Desk Student Staff Training

Mitch Pautz <[log in to unmask]>

Mon, 6 Oct 2014 09:10:57 -0700

154 lines

Re: Help Desk Student Staff Training

Brandon Morrison <[log in to unmask]>

Mon, 6 Oct 2014 11:07:00 -0500

117 lines

Help Desk Student Staff Training

Susan Fournell <[log in to unmask]>

Mon, 6 Oct 2014 11:49:28 -0400

51 lines

Helpdesk ticketing system and inventory system suggestions

Helpdesk ticketing system and inventory system suggestions

Mark, Ryan <[log in to unmask]>

Thu, 16 Oct 2014 16:25:56 +0000

136 lines

ISO After Hours Support RFP's

ISO After Hours Support RFP's

Jonathan Greene <[log in to unmask]>

Mon, 27 Oct 2014 14:15:32 +0000

158 lines

Job Description for a Service Desk Senior Level Technical Lead

Job Description for a Service Desk Senior Level Technical Lead

Mark S Vaughn <[log in to unmask]>

Thu, 9 Oct 2014 08:03:43 -0500

98 lines

Job posting - Wake Forest University - Service Desk Student Employment Mgr

Job posting - Wake Forest University - Service Desk Student Employment Mgr

Yorke, Doug <[log in to unmask]>

Tue, 28 Oct 2014 09:44:35 -0400

69 lines

Outsourced frontline helpdesk

Re: Outsourced frontline helpdesk

Wendy Worlund <[log in to unmask]>

Mon, 13 Oct 2014 13:13:16 -0500

1510 lines

Re: Outsourced frontline helpdesk

O'Bryan, Cathy Ann <[log in to unmask]>

Mon, 13 Oct 2014 16:44:50 +0000

1383 lines

Re: Outsourced frontline helpdesk

Wendy Worlund <[log in to unmask]>

Fri, 10 Oct 2014 08:46:32 -0500

4052 lines

Re: Outsourced frontline helpdesk

Teddy Thomas <[log in to unmask]>

Thu, 9 Oct 2014 19:33:16 -0700

4743 lines

Re: Outsourced frontline helpdesk

Wendy Worlund <[log in to unmask]>

Thu, 9 Oct 2014 14:03:12 -0500

1575 lines

Re: Outsourced frontline helpdesk

Butler, Norma A. <[log in to unmask]>

Thu, 9 Oct 2014 18:45:45 +0000

1543 lines

Re: Outsourced frontline helpdesk

Wendy Worlund <[log in to unmask]>

Thu, 9 Oct 2014 11:16:19 -0500

1337 lines

Re: Outsourced frontline helpdesk

Corser, Kent <[log in to unmask]>

Thu, 9 Oct 2014 16:12:30 +0000

1350 lines

Re: Outsourced frontline helpdesk

Wendy Worlund <[log in to unmask]>

Thu, 9 Oct 2014 10:13:42 -0500

1127 lines

Re: Outsourced frontline helpdesk

Corser, Kent <[log in to unmask]>

Thu, 9 Oct 2014 15:07:47 +0000

912 lines

Re: Outsourced frontline helpdesk

Kimberly Doss-Cortes <[log in to unmask]>

Tue, 7 Oct 2014 22:32:18 -0700

315 lines

Re: Outsourced frontline helpdesk

Wendy Worlund <[log in to unmask]>

Tue, 7 Oct 2014 16:03:41 -0500

272 lines

Re: Outsourced frontline helpdesk

Susan J. Adkins <[log in to unmask]>

Tue, 7 Oct 2014 21:04:57 +0000

238 lines

Re: Outsourced frontline helpdesk

Charles Drawdy <[log in to unmask]>

Tue, 7 Oct 2014 16:57:26 -0400

130 lines

Re: Outsourced frontline helpdesk

Ryan Wellar <[log in to unmask]>

Tue, 7 Oct 2014 16:20:45 -0400

147 lines

Outsourced frontline helpdesk

Butler, Norma A. <[log in to unmask]>

Tue, 7 Oct 2014 20:03:30 +0000

124 lines

Outsourced Password Resets

Re: Outsourced Password Resets

Wendy Worlund <[log in to unmask]>

Thu, 9 Oct 2014 16:38:30 -0500

166 lines

Outsourced Password Resets

Wendy Woodward <[log in to unmask]>

Thu, 9 Oct 2014 21:28:31 +0000

128 lines

redesigning our issue tracking system

Re: redesigning our issue tracking system

David Michael Foote <[log in to unmask]>

Fri, 31 Oct 2014 14:44:37 -0400

109 lines

Re: redesigning our issue tracking system

Ed Zucker <[log in to unmask]>

Fri, 31 Oct 2014 16:04:35 +0000

403 lines

Re: redesigning our issue tracking system

Charles Drawdy <[log in to unmask]>

Thu, 30 Oct 2014 20:02:01 -0400

100 lines

Re: redesigning our issue tracking system

Mitch Pautz <[log in to unmask]>

Thu, 30 Oct 2014 16:05:23 -0700

61 lines

Re: redesigning our issue tracking system

Julie Journitz <[log in to unmask]>

Thu, 30 Oct 2014 22:40:24 +0000

6566 lines

redesigning our issue tracking system

Stacey E. Kimmel-Smith <[log in to unmask]>

Thu, 30 Oct 2014 18:21:17 -0400

62 lines

Service Desk SLA benchmarking

Re: Service Desk SLA benchmarking

Ocel, Peggy <[log in to unmask]>

Thu, 16 Oct 2014 15:05:05 -0500

209 lines

Re: Service Desk SLA benchmarking

Ford, Constance Leimomi <[log in to unmask]>

Thu, 16 Oct 2014 19:47:30 +0000

473 lines

Re: Service Desk SLA benchmarking

Brandon Morrison <[log in to unmask]>

Wed, 15 Oct 2014 13:11:40 -0500

181 lines

Service Desk SLA benchmarking

Anderson, Doug <[log in to unmask]>

Wed, 15 Oct 2014 17:46:33 +0000

113 lines

Sorry - disregard message

Sorry - disregard message

Debbora (Debby) Quayle <[log in to unmask]>

Thu, 23 Oct 2014 14:36:50 -0400

25 lines

student-focused support desk?

Re: student-focused support desk?

Wendy Worlund <[log in to unmask]>

Fri, 17 Oct 2014 08:58:31 -0500

161 lines

Re: student-focused support desk?

Charles Drawdy <[log in to unmask]>

Thu, 16 Oct 2014 17:54:09 -0400

101 lines

student-focused support desk?

Scott Crevier <[log in to unmask]>

Thu, 16 Oct 2014 16:45:08 -0500

52 lines

System management

Re: System management

Teresa Lynn Waddell <[log in to unmask]>

Thu, 30 Oct 2014 19:34:15 +0000

273 lines

Re: System management

Gallagher Jr, Patrick <[log in to unmask]>

Wed, 29 Oct 2014 17:41:18 +0000

164 lines

Re: System management

Evans-Plants, Penny <[log in to unmask]>

Wed, 29 Oct 2014 15:24:15 +0000

329 lines

Re: System management

Schuetz, Zachary Jonathan (Zach) <[log in to unmask]>

Mon, 27 Oct 2014 20:35:14 +0000

201 lines

Re: System management

Amy Pearlman <[log in to unmask]>

Mon, 27 Oct 2014 14:35:20 -0400

264 lines

Re: System management

Ben Arnold <[log in to unmask]>

Mon, 27 Oct 2014 13:22:23 -0500

216 lines

Re: System management

Todd Jagerson <[log in to unmask]>

Mon, 27 Oct 2014 17:56:13 +0000

668 lines

Re: System management

Amy Pearlman <[log in to unmask]>

Mon, 27 Oct 2014 13:52:26 -0400

178 lines

Re: System management

Alfred Osward <[log in to unmask]>

Mon, 27 Oct 2014 12:19:07 -0400

185 lines

System management

Ricky L Roberts <[log in to unmask]>

Mon, 27 Oct 2014 15:08:33 +0000

126 lines

This brings up an interesting question: Does anyone handle "password resets" out of hours? Or staff your desk with students out-of-hours?

Re: This brings up an interesting question: Does anyone handle "password resets" out of hours? Or staff your desk with students out-of-hours?

A. Gehani <[log in to unmask]>

Tue, 28 Oct 2014 15:04:24 -0400

1094 lines

Re: This brings up an interesting question: Does anyone handle "password resets" out of hours? Or staff your desk with students out-of-hours?

Rizzo, Jim <[log in to unmask]>

Tue, 28 Oct 2014 18:54:14 +0000

945 lines

Re: This brings up an interesting question: Does anyone handle "password resets" out of hours? Or staff your desk with students out-of-hours?

Jason Vaughn <[log in to unmask]>

Tue, 28 Oct 2014 13:47:05 -0500

914 lines

This brings up an interesting question: Does anyone handle "password resets" out of hours? Or staff your desk with students out-of-hours?

SCHALIP, MICHAEL <[log in to unmask]>

Tue, 28 Oct 2014 12:19:45 -0600

824 lines

Web Hosting info Needed

Web Hosting info Needed

Akridge, Peggy <[log in to unmask]>

Fri, 10 Oct 2014 20:58:34 +0000

329 lines


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