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October 2014 Archives for ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU

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Table of Contents:

Best practice/format for SSO username? (3 messages)
BMC/FootPrint & Google Apps for Education (8 messages)
ChromeCast & Roku on Campus Networks (3 messages)
Consider attending SIGUCCS (1 message)
Counseling room Video/audio? (7 messages)
database development (2 messages)
deliverables for help desk personnels (5 messages)
Drilling next week (2 messages)
FW: Manager, Informatics - West Lafayette - Office of Institutional Research, Assessment and Effectiveness (1 message)
Fwd: [ITSUPPORTSERVICES] ChromeCast & Roku on Campus Networks (1 message)
Ghost suite 2.5 and Windows 8 (1 message)
Help Desk & Student Workers (17 messages)
Help Desk Student Staff Training (7 messages)
Helpdesk ticketing system and inventory system suggestions (1 message)
ISO After Hours Support RFP's (1 message)
Job Description for a Service Desk Senior Level Technical Lead (1 message)
Job posting - Wake Forest University - Service Desk Student Employment Mgr (1 message)
Outsourced frontline helpdesk (16 messages)
Outsourced Password Resets (2 messages)
redesigning our issue tracking system (6 messages)
Service Desk SLA benchmarking (4 messages)
Sorry - disregard message (1 message)
student-focused support desk? (3 messages)
System management (10 messages)
This brings up an interesting question: Does anyone handle "password resets" out of hours? Or staff your desk with students out-of-hours? (4 messages)
Web Hosting info Needed (1 message)


Subject Sorted by Subject, Chronologically

From

Date

Size

Best practice/format for SSO username?

Re: Best practice/format for SSO username?

Wendy Worlund

Wed, 15 Oct 2014 08:15:44 -0500

593 lines

Re: Best practice/format for SSO username?

Kimberly Doss-Cortes

Tue, 14 Oct 2014 17:45:58 -0700

554 lines

Best practice/format for SSO username?

Ulrich Rauch

Tue, 14 Oct 2014 23:39:14 +0000

619 lines

BMC/FootPrint & Google Apps for Education

Re: BMC/FootPrint & Google Apps for Education

Scott Crevier

Thu, 9 Oct 2014 13:54:56 -0500

80 lines

Re: BMC/FootPrint & Google Apps for Education

Matthew Burfeind

Wed, 1 Oct 2014 17:57:53 -0400

125 lines

Re: BMC/FootPrint & Google Apps for Education

John Haverty

Wed, 1 Oct 2014 19:47:18 +0000

155 lines

Re: BMC/FootPrint & Google Apps for Education

Bobby Clark

Wed, 1 Oct 2014 19:06:25 +0000

170 lines

Re: BMC/FootPrint & Google Apps for Education

Melissa Jackman

Wed, 1 Oct 2014 18:46:40 +0000

358 lines

Re: BMC/FootPrint & Google Apps for Education

SCHALIP, MICHAEL

Wed, 1 Oct 2014 12:27:06 -0600

179 lines

Re: BMC/FootPrint & Google Apps for Education

Chip Denman

Wed, 1 Oct 2014 18:19:24 +0000

125 lines

BMC/FootPrint & Google Apps for Education

Charles Drawdy

Wed, 1 Oct 2014 14:17:22 -0400

57 lines

ChromeCast & Roku on Campus Networks

Re: ChromeCast & Roku on Campus Networks

Amy Pearlman

Thu, 16 Oct 2014 15:11:15 -0400

123 lines

Re: ChromeCast & Roku on Campus Networks

Becky Klein

Thu, 16 Oct 2014 09:00:19 -0500

125 lines

ChromeCast & Roku on Campus Networks

Luis Nunez

Thu, 16 Oct 2014 13:36:19 +0000

71 lines

Consider attending SIGUCCS

Consider attending SIGUCCS

Rene Thatcher

Mon, 6 Oct 2014 16:15:24 +0000

1568 lines

Counseling room Video/audio?

Re: Counseling room Video/audio?

Scholz, Daryl D.

Tue, 28 Oct 2014 13:45:54 +0000

352 lines

Re: Counseling room Video/audio?

Sinnett, Chris

Mon, 27 Oct 2014 21:05:00 +0000

196 lines

Re: Counseling room Video/audio?

Jeff Abernathy

Mon, 27 Oct 2014 14:38:06 -0500

159 lines

Re: Counseling room Video/audio?

Todd Jagerson

Mon, 27 Oct 2014 19:37:46 +0000

278 lines

Re: Counseling room Video/audio?

Mary Hunter

Mon, 27 Oct 2014 12:25:01 -0700

131 lines

Re: Counseling room Video/audio?

Ryan Wellar

Mon, 27 Oct 2014 15:09:27 -0400

156 lines

Counseling room Video/audio?

Brad Salisbury

Mon, 27 Oct 2014 19:06:08 +0000

123 lines

database development

Re: database development

Amy Pearlman

Wed, 1 Oct 2014 10:24:34 -0400

273 lines

Re: database development

DeRoos, Kevin J [ITUIS]

Wed, 1 Oct 2014 12:47:15 +0000

364 lines

deliverables for help desk personnels

Re: deliverables for help desk personnels

Chip Denman

Thu, 9 Oct 2014 21:34:11 +0000

330 lines

Re: deliverables for help desk personnels

Anita Sidial

Thu, 9 Oct 2014 19:21:51 +0000

271 lines

Re: deliverables for help desk personnels

David Selby

Thu, 9 Oct 2014 15:11:36 -0400

183 lines

Re: deliverables for help desk personnels

Tom Peterson

Thu, 9 Oct 2014 13:31:39 -0500

286 lines

deliverables for help desk personnels

Anita Sidial

Thu, 9 Oct 2014 18:25:41 +0000

154 lines

Drilling next week

Re: Drilling next week

David Selby

Thu, 23 Oct 2014 14:39:36 -0400

90 lines

Drilling next week

Debbora (Debby) Quayle

Thu, 23 Oct 2014 14:35:13 -0400

56 lines

FW: Manager, Informatics - West Lafayette - Office of Institutional Research, Assessment and Effectiveness

FW: Manager, Informatics - West Lafayette - Office of Institutional Research, Assessment and Effectiveness

Snethen, Dwight D

Thu, 16 Oct 2014 12:09:24 +0000

134 lines

Fwd: [ITSUPPORTSERVICES] ChromeCast & Roku on Campus Networks

Fwd: [ITSUPPORTSERVICES] ChromeCast & Roku on Campus Networks

David Selby

Fri, 17 Oct 2014 09:55:54 -0400

266 lines

Ghost suite 2.5 and Windows 8

Ghost suite 2.5 and Windows 8

Gates, Ernie

Mon, 20 Oct 2014 19:01:37 +0000

900 lines

Help Desk & Student Workers

Re: Help Desk & Student Workers

Santucci, Anthony

Wed, 29 Oct 2014 08:35:26 -0400

796 lines

Re: Help Desk & Student Workers

Davis, Justin E.

Tue, 28 Oct 2014 17:58:37 +0000

567 lines

Re: Help Desk & Student Workers

Charles Drawdy

Mon, 27 Oct 2014 17:32:45 -0400

102 lines

Re: Help Desk & Student Workers

Erin Nettifee

Mon, 27 Oct 2014 16:14:31 -0400

202 lines

Re: Help Desk & Student Workers

Andrea Tanner

Mon, 27 Oct 2014 15:49:42 -0400

455 lines

Re: Help Desk & Student Workers

Rizzo, Jim

Mon, 27 Oct 2014 18:16:27 +0000

658 lines

Re: Help Desk & Student Workers

Kimberly Doss-Cortes

Mon, 27 Oct 2014 10:50:51 -0700

91 lines

Re: Help Desk & Student Workers

Amy Pearlman

Mon, 27 Oct 2014 13:43:49 -0400

467 lines

Re: Help Desk & Student Workers

Jason Vaughn

Mon, 27 Oct 2014 10:59:20 -0500

414 lines

Re: Help Desk & Student Workers

Rachel Weaver

Mon, 27 Oct 2014 10:45:38 -0500

272 lines

Re: Help Desk & Student Workers

A. Gehani

Mon, 27 Oct 2014 11:05:07 -0400

310 lines

Re: Help Desk & Student Workers

Jeanne Louise Gregor

Mon, 27 Oct 2014 14:59:19 +0000

176 lines

Re: Help Desk & Student Workers

A. Gehani

Mon, 27 Oct 2014 10:43:23 -0400

427 lines

Re: Help Desk & Student Workers

Jason Vaughn

Mon, 27 Oct 2014 09:32:13 -0500

537 lines

Re: Help Desk & Student Workers

Rachel Weaver

Mon, 27 Oct 2014 09:17:55 -0500

327 lines

Re: Help Desk & Student Workers

Rizzo, Jim

Mon, 27 Oct 2014 13:59:51 +0000

252 lines

Help Desk & Student Workers

Charles Drawdy

Sun, 26 Oct 2014 19:47:56 -0400

59 lines

Help Desk Student Staff Training

Re: Help Desk Student Staff Training

Elisabeth Greenwood

Tue, 7 Oct 2014 12:11:22 +0000

153 lines

Re: Help Desk Student Staff Training

Susan Fournell

Mon, 6 Oct 2014 12:20:51 -0400

174 lines

Re: Help Desk Student Staff Training

Brandon Morrison

Mon, 6 Oct 2014 11:18:17 -0500

239 lines

Re: Help Desk Student Staff Training

A. Gehani

Mon, 6 Oct 2014 12:16:29 -0400

211 lines

Re: Help Desk Student Staff Training

Mitch Pautz

Mon, 6 Oct 2014 09:10:57 -0700

154 lines

Re: Help Desk Student Staff Training

Brandon Morrison

Mon, 6 Oct 2014 11:07:00 -0500

117 lines

Help Desk Student Staff Training

Susan Fournell

Mon, 6 Oct 2014 11:49:28 -0400

51 lines

Helpdesk ticketing system and inventory system suggestions

Helpdesk ticketing system and inventory system suggestions

Mark, Ryan

Thu, 16 Oct 2014 16:25:56 +0000

136 lines

ISO After Hours Support RFP's

ISO After Hours Support RFP's

Jonathan Greene

Mon, 27 Oct 2014 14:15:32 +0000

158 lines

Job Description for a Service Desk Senior Level Technical Lead

Job Description for a Service Desk Senior Level Technical Lead

Mark S Vaughn

Thu, 9 Oct 2014 08:03:43 -0500

98 lines

Job posting - Wake Forest University - Service Desk Student Employment Mgr

Job posting - Wake Forest University - Service Desk Student Employment Mgr

Yorke, Doug

Tue, 28 Oct 2014 09:44:35 -0400

69 lines

Outsourced frontline helpdesk

Re: Outsourced frontline helpdesk

Wendy Worlund

Mon, 13 Oct 2014 13:13:16 -0500

1510 lines

Re: Outsourced frontline helpdesk

O'Bryan, Cathy Ann

Mon, 13 Oct 2014 16:44:50 +0000

1383 lines

Re: Outsourced frontline helpdesk

Wendy Worlund

Fri, 10 Oct 2014 08:46:32 -0500

4052 lines

Re: Outsourced frontline helpdesk

Teddy Thomas

Thu, 9 Oct 2014 19:33:16 -0700

4743 lines

Re: Outsourced frontline helpdesk

Wendy Worlund

Thu, 9 Oct 2014 14:03:12 -0500

1575 lines

Re: Outsourced frontline helpdesk

Butler, Norma A.

Thu, 9 Oct 2014 18:45:45 +0000

1543 lines

Re: Outsourced frontline helpdesk

Wendy Worlund

Thu, 9 Oct 2014 11:16:19 -0500

1337 lines

Re: Outsourced frontline helpdesk

Corser, Kent

Thu, 9 Oct 2014 16:12:30 +0000

1350 lines

Re: Outsourced frontline helpdesk

Wendy Worlund

Thu, 9 Oct 2014 10:13:42 -0500

1127 lines

Re: Outsourced frontline helpdesk

Corser, Kent

Thu, 9 Oct 2014 15:07:47 +0000

912 lines

Re: Outsourced frontline helpdesk

Kimberly Doss-Cortes

Tue, 7 Oct 2014 22:32:18 -0700

315 lines

Re: Outsourced frontline helpdesk

Wendy Worlund

Tue, 7 Oct 2014 16:03:41 -0500

272 lines

Re: Outsourced frontline helpdesk

Susan J. Adkins

Tue, 7 Oct 2014 21:04:57 +0000

238 lines

Re: Outsourced frontline helpdesk

Charles Drawdy

Tue, 7 Oct 2014 16:57:26 -0400

130 lines

Re: Outsourced frontline helpdesk

Ryan Wellar

Tue, 7 Oct 2014 16:20:45 -0400

147 lines

Outsourced frontline helpdesk

Butler, Norma A.

Tue, 7 Oct 2014 20:03:30 +0000

124 lines

Outsourced Password Resets

Re: Outsourced Password Resets

Wendy Worlund

Thu, 9 Oct 2014 16:38:30 -0500

166 lines

Outsourced Password Resets

Wendy Woodward

Thu, 9 Oct 2014 21:28:31 +0000

128 lines

redesigning our issue tracking system

Re: redesigning our issue tracking system

David Michael Foote

Fri, 31 Oct 2014 14:44:37 -0400

109 lines

Re: redesigning our issue tracking system

Ed Zucker

Fri, 31 Oct 2014 16:04:35 +0000

403 lines

Re: redesigning our issue tracking system

Charles Drawdy

Thu, 30 Oct 2014 20:02:01 -0400

100 lines

Re: redesigning our issue tracking system

Mitch Pautz

Thu, 30 Oct 2014 16:05:23 -0700

61 lines

Re: redesigning our issue tracking system

Julie Journitz

Thu, 30 Oct 2014 22:40:24 +0000

6566 lines

redesigning our issue tracking system

Stacey E. Kimmel-Smith

Thu, 30 Oct 2014 18:21:17 -0400

62 lines

Service Desk SLA benchmarking

Re: Service Desk SLA benchmarking

Ocel, Peggy

Thu, 16 Oct 2014 15:05:05 -0500

209 lines

Re: Service Desk SLA benchmarking

Ford, Constance Leimomi

Thu, 16 Oct 2014 19:47:30 +0000

473 lines

Re: Service Desk SLA benchmarking

Brandon Morrison

Wed, 15 Oct 2014 13:11:40 -0500

181 lines

Service Desk SLA benchmarking

Anderson, Doug

Wed, 15 Oct 2014 17:46:33 +0000

113 lines

Sorry - disregard message

Sorry - disregard message

Debbora (Debby) Quayle

Thu, 23 Oct 2014 14:36:50 -0400

25 lines

student-focused support desk?

Re: student-focused support desk?

Wendy Worlund

Fri, 17 Oct 2014 08:58:31 -0500

161 lines

Re: student-focused support desk?

Charles Drawdy

Thu, 16 Oct 2014 17:54:09 -0400

101 lines

student-focused support desk?

Scott Crevier

Thu, 16 Oct 2014 16:45:08 -0500

52 lines

System management

Re: System management

Teresa Lynn Waddell

Thu, 30 Oct 2014 19:34:15 +0000

273 lines

Re: System management

Gallagher Jr, Patrick

Wed, 29 Oct 2014 17:41:18 +0000

164 lines

Re: System management

Evans-Plants, Penny

Wed, 29 Oct 2014 15:24:15 +0000

329 lines

Re: System management

Schuetz, Zachary Jonathan (Zach)

Mon, 27 Oct 2014 20:35:14 +0000

201 lines

Re: System management

Amy Pearlman

Mon, 27 Oct 2014 14:35:20 -0400

264 lines

Re: System management

Ben Arnold

Mon, 27 Oct 2014 13:22:23 -0500

216 lines

Re: System management

Todd Jagerson

Mon, 27 Oct 2014 17:56:13 +0000

668 lines

Re: System management

Amy Pearlman

Mon, 27 Oct 2014 13:52:26 -0400

178 lines

Re: System management

Alfred Osward

Mon, 27 Oct 2014 12:19:07 -0400

185 lines

System management

Ricky L Roberts

Mon, 27 Oct 2014 15:08:33 +0000

126 lines

This brings up an interesting question: Does anyone handle "password resets" out of hours? Or staff your desk with students out-of-hours?

Re: This brings up an interesting question: Does anyone handle "password resets" out of hours? Or staff your desk with students out-of-hours?

A. Gehani

Tue, 28 Oct 2014 15:04:24 -0400

1094 lines

Re: This brings up an interesting question: Does anyone handle "password resets" out of hours? Or staff your desk with students out-of-hours?

Rizzo, Jim

Tue, 28 Oct 2014 18:54:14 +0000

945 lines

Re: This brings up an interesting question: Does anyone handle "password resets" out of hours? Or staff your desk with students out-of-hours?

Jason Vaughn

Tue, 28 Oct 2014 13:47:05 -0500

914 lines

This brings up an interesting question: Does anyone handle "password resets" out of hours? Or staff your desk with students out-of-hours?

SCHALIP, MICHAEL

Tue, 28 Oct 2014 12:19:45 -0600

824 lines

Web Hosting info Needed

Web Hosting info Needed

Akridge, Peggy

Fri, 10 Oct 2014 20:58:34 +0000

329 lines


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