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January 2015 Archives for ITSM@LISTSERV.EDUCAUSE.EDU

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Table of Contents:

Advice about ticket consolidation (3 messages)
Capturing Student Asset Data in service management solution (4 messages)
Content in Your Auto Response (8 messages)
February ITIL CG Webinar: Service-Based Financial Management (1 message)
Infrastructure Operations KPI (9 messages)
Integration of ServiceNow and Your Public IT Website (3 messages)
ITIL Digest - 15 Jan 2015 to 18 Jan 2015 (#2015-5) (1 message)
Planning Artifacts for Change/Asset/Configuration Mgmt (1 message)
Question for Cherwell Users (2 messages)
WEBINAR: itSMF Higher Ed SIG: Best Practices for IT Service Desk Consolidation - Thursday, January 22 with Jarod Green (1 message)


Subject Sorted by Subject, Chronologically

From

Date

Size

Advice about ticket consolidation

Re: Advice about ticket consolidation

Edward Gray (egray)

Tue, 27 Jan 2015 16:33:49 -0500

3049 lines

Re: Advice about ticket consolidation

Julie Journitz

Tue, 27 Jan 2015 20:59:57 +0000

3126 lines

Advice about ticket consolidation

Sherri Yerk-Zwickl

Tue, 27 Jan 2015 15:28:47 -0500

2950 lines

Capturing Student Asset Data in service management solution

Re: Capturing Student Asset Data in service management solution

Richard Musal

Tue, 6 Jan 2015 11:42:43 -0500

216 lines

Re: Capturing Student Asset Data in service management solution

David McGuire

Tue, 6 Jan 2015 15:40:10 +0000

367 lines

Re: Capturing Student Asset Data in service management solution

Julie Journitz

Tue, 6 Jan 2015 13:34:48 +0000

250 lines

Capturing Student Asset Data in service management solution

McMullan, Deborah S.

Tue, 6 Jan 2015 13:06:33 +0000

174 lines

Content in Your Auto Response

Re: Content in Your Auto Response

Richardson, Tracey

Tue, 27 Jan 2015 22:04:17 +0000

614 lines

Re: Content in Your Auto Response

Edward Gray (egray)

Tue, 27 Jan 2015 16:04:45 -0500

225 lines

Re: Content in Your Auto Response

Andrew Barnes

Tue, 27 Jan 2015 15:26:41 -0500

250 lines

Re: Content in Your Auto Response

Julie Journitz

Tue, 27 Jan 2015 20:12:16 +0000

358 lines

Re: Content in Your Auto Response

Karen L Van Dusen

Tue, 27 Jan 2015 20:09:39 +0000

207 lines

Re: Content in Your Auto Response

Richard Musal

Tue, 27 Jan 2015 14:57:39 -0500

191 lines

Re: Content in Your Auto Response

Julie Journitz

Tue, 27 Jan 2015 19:56:17 +0000

237 lines

Content in Your Auto Response

Lisa E. Kass

Tue, 27 Jan 2015 19:53:06 +0000

132 lines

February ITIL CG Webinar: Service-Based Financial Management

February ITIL CG Webinar: Service-Based Financial Management

David McGuire

Thu, 15 Jan 2015 15:20:53 +0000

278 lines

Infrastructure Operations KPI

Re: Infrastructure Operations KPI

Simon Pride

Tue, 27 Jan 2015 15:14:45 -0500

460 lines

Re: Infrastructure Operations KPI

Thomas S Wolfe

Sat, 24 Jan 2015 14:29:17 -0600

538 lines

Re: Infrastructure Operations KPI

Faisal Memon

Wed, 21 Jan 2015 05:51:21 +0000

911 lines

Re: Infrastructure Operations KPI

Richard Musal

Tue, 20 Jan 2015 17:51:46 -0500

827 lines

Re: Infrastructure Operations KPI

Faisal Memon

Tue, 20 Jan 2015 20:19:32 +0000

606 lines

Re: Infrastructure Operations KPI

Richard Musal

Tue, 20 Jan 2015 15:13:38 -0500

664 lines

Re: Infrastructure Operations KPI

Faisal Memon

Tue, 20 Jan 2015 20:11:50 +0000

509 lines

Re: Infrastructure Operations KPI

Richard Musal

Tue, 20 Jan 2015 14:34:16 -0500

501 lines

Infrastructure Operations KPI

Faisal Memon

Sun, 18 Jan 2015 06:28:02 +0000

425 lines

Integration of ServiceNow and Your Public IT Website

Re: Integration of ServiceNow and Your Public IT Website

Karen L Van Dusen

Wed, 7 Jan 2015 00:23:55 +0000

195 lines

Re: Integration of ServiceNow and Your Public IT Website

Richard Musal

Tue, 6 Jan 2015 16:45:36 -0500

158 lines

Integration of ServiceNow and Your Public IT Website

Lisa E. Kass

Tue, 6 Jan 2015 21:03:05 +0000

119 lines

ITIL Digest - 15 Jan 2015 to 18 Jan 2015 (#2015-5)

Re: ITIL Digest - 15 Jan 2015 to 18 Jan 2015 (#2015-5)

Dorothy Sasscer

Tue, 20 Jan 2015 18:19:30 +0000

483 lines

Planning Artifacts for Change/Asset/Configuration Mgmt

Planning Artifacts for Change/Asset/Configuration Mgmt

Joshua Kissee

Wed, 7 Jan 2015 21:32:20 +0000

149 lines

Question for Cherwell Users

Re: Question for Cherwell Users

Wachs, Bobby

Wed, 14 Jan 2015 21:36:03 +0000

402 lines

Question for Cherwell Users

Mary Ryan

Wed, 14 Jan 2015 11:07:50 -0600

148 lines

WEBINAR: itSMF Higher Ed SIG: Best Practices for IT Service Desk Consolidation - Thursday, January 22 with Jarod Green

WEBINAR: itSMF Higher Ed SIG: Best Practices for IT Service Desk Consolidation - Thursday, January 22 with Jarod Green

Lisa E. Kass

Thu, 15 Jan 2015 19:35:38 +0000

152 lines


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