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September 2016 Archives for ITSM@LISTSERV.EDUCAUSE.EDU

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Table of Contents:

After Hours/On-Call Procedures (5 messages)
Centralized Service Catalog in Federated Environment (4 messages)
Change Management Metrics (3 messages)
ECAR Working Group Publication: ITSM in Higher Education (2 messages)
Final Reminder: ITSM CG Online Event: ITSM Tools, A Panel Presentation on June 14, 2015 (2 messages)
First ITSM "Open House" this Friday from 3 - 4 pm EST (2 messages)
Get Connected at Educause! (1 message)
Get together for ITSM goodness at upcoming Educause National Conference (1 message)
ITSM Business Justification (5 messages)
ITSM CG October 20 group discussion, “Ask the Expert” on IT Financial Management (1 message)
ITSM Tool (8 messages)
Knowledge-centered Service (KCS) Quality Index and Knowledge Monitoring (1 message)
Major Incident Process (13 messages)
Major Incident Vs. Disaster (1 message)
Service Costing in an RCM environment (1 message)
ServiceNow Admin Position (1 message)
ServiceNow CMDB and Discovery (9 messages)
SunView ChangeGear7 Service Manager (1 message)
Vendors / ball park pricing for service costing consulting (3 messages)
WEBINAR September 29: An IT support professional’s perspective on change (1 message)


Subject Sorted by Subject, Chronologically

From

Date

Size

After Hours/On-Call Procedures

Re: After Hours/On-Call Procedures

Denise Moser <[log in to unmask]>

Mon, 12 Sep 2016 16:41:32 -0400

236 lines

Re: After Hours/On-Call Procedures

Scott Crevier <[log in to unmask]>

Mon, 12 Sep 2016 15:17:59 -0500

215 lines

Re: After Hours/On-Call Procedures

Jerome Hilscher <[log in to unmask]>

Mon, 12 Sep 2016 15:51:17 +0000

378 lines

Re: After Hours/On-Call Procedures

David Lawrence Robertson <[log in to unmask]>

Mon, 12 Sep 2016 13:17:08 +0000

321 lines

After Hours/On-Call Procedures

Mary Ryan <[log in to unmask]>

Mon, 12 Sep 2016 13:09:38 +0000

237 lines

Centralized Service Catalog in Federated Environment

Re: Centralized Service Catalog in Federated Environment

Lisa E. Kass <[log in to unmask]>

Mon, 26 Sep 2016 18:26:41 +0000

272 lines

Re: Centralized Service Catalog in Federated Environment

Beth Rugg <[log in to unmask]>

Mon, 26 Sep 2016 13:04:08 -0400

212 lines

Re: Centralized Service Catalog in Federated Environment

Richard Musal (ITS) <[log in to unmask]>

Mon, 26 Sep 2016 16:34:51 +0000

275 lines

Centralized Service Catalog in Federated Environment

Lisa E. Kass <[log in to unmask]>

Mon, 26 Sep 2016 16:06:21 +0000

250 lines

Change Management Metrics

Re: Change Management Metrics

Robert Cumberland <[log in to unmask]>

Thu, 8 Sep 2016 07:11:06 -0600

2651 lines

Re: Change Management Metrics

Edmisson, Susan K <[log in to unmask]>

Thu, 8 Sep 2016 11:20:17 +0000

593 lines

Change Management Metrics

Cummings, Roger <[log in to unmask]>

Wed, 7 Sep 2016 15:44:39 +0000

467 lines

ECAR Working Group Publication: ITSM in Higher Education

Re: ECAR Working Group Publication: ITSM in Higher Education

Amini, Mojgan <[log in to unmask]>

Sat, 3 Sep 2016 00:36:19 +0000

335 lines

ECAR Working Group Publication: ITSM in Higher Education

Black, Bob <[log in to unmask]>

Fri, 2 Sep 2016 15:40:48 -0400

138 lines

Final Reminder: ITSM CG Online Event: ITSM Tools, A Panel Presentation on June 14, 2015

Re: Final Reminder: ITSM CG Online Event: ITSM Tools, A Panel Presentation on June 14, 2015

Mitchell Pautz <[log in to unmask]>

Fri, 2 Sep 2016 15:03:13 +0000

103 lines

Re: Final Reminder: ITSM CG Online Event: ITSM Tools, A Panel Presentation on June 14, 2015

Todd Jensen <[log in to unmask]>

Fri, 2 Sep 2016 07:28:06 -0600

30 lines

First ITSM "Open House" this Friday from 3 - 4 pm EST

Re: First ITSM "Open House" this Friday from 3 - 4 pm EST

Black, Bob <[log in to unmask]>

Fri, 30 Sep 2016 10:38:39 -0400

152 lines

First ITSM "Open House" this Friday from 3 - 4 pm EST

Black, Bob <[log in to unmask]>

Mon, 26 Sep 2016 13:28:41 -0400

128 lines

Get Connected at Educause!

Get Connected at Educause!

Mitchell Pautz <[log in to unmask]>

Wed, 7 Sep 2016 14:27:24 +0000

132 lines

Get together for ITSM goodness at upcoming Educause National Conference

Get together for ITSM goodness at upcoming Educause National Conference

Black, Bob <[log in to unmask]>

Tue, 6 Sep 2016 10:13:58 -0400

99 lines

ITSM Business Justification

Re: ITSM Business Justification

Kim Steele <[log in to unmask]>

Fri, 23 Sep 2016 16:11:53 +0000

297 lines

Re: ITSM Business Justification

Kelsey Lunsmann <[log in to unmask]>

Wed, 21 Sep 2016 20:29:07 +0000

11615 lines

Re: ITSM Business Justification

Richard Musal (ITS) <[log in to unmask]>

Wed, 21 Sep 2016 20:17:59 +0000

192 lines

Re: ITSM Business Justification

Frase, Kara <[log in to unmask]>

Wed, 21 Sep 2016 17:39:50 +0000

211 lines

ITSM Business Justification

Kim Steele <[log in to unmask]>

Wed, 21 Sep 2016 17:12:53 +0000

126 lines

ITSM CG October 20 group discussion, “Ask the Expert” on IT Financial Management

ITSM CG October 20 group discussion, “Ask the Expert” on IT Financial Management

Vickie L Schuh <[log in to unmask]>

Mon, 26 Sep 2016 16:03:11 +0000

202 lines

ITSM Tool

Re: ITSM Tool

Friedrichsen, Lucas <[log in to unmask]>

Fri, 2 Sep 2016 15:12:32 +0000

65 lines

Re: ITSM Tool

Birckelbaw, Carla <[log in to unmask]>

Fri, 2 Sep 2016 13:12:23 +0000

934 lines

Re: ITSM Tool

David Michael Foote <[log in to unmask]>

Fri, 2 Sep 2016 12:25:19 +0000

271 lines

Re: ITSM Tool

Michael Allington <[log in to unmask]>

Thu, 1 Sep 2016 21:22:21 -0400

186 lines

Re: ITSM Tool

Ann Edvaldsson <[log in to unmask]>

Fri, 2 Sep 2016 00:22:13 +0000

41 lines

Re: ITSM Tool

Richard Musal (ITS) <[log in to unmask]>

Thu, 1 Sep 2016 17:17:59 +0000

172 lines

Re: ITSM Tool

David Lawrence Robertson <[log in to unmask]>

Thu, 1 Sep 2016 15:55:36 +0000

46 lines

Re: ITSM Tool

Michelle Chank <[log in to unmask]>

Thu, 1 Sep 2016 09:34:39 -0600

39 lines

Knowledge-centered Service (KCS) Quality Index and Knowledge Monitoring

Knowledge-centered Service (KCS) Quality Index and Knowledge Monitoring

Ferris, Pete <[log in to unmask]>

Thu, 29 Sep 2016 16:31:20 -0400

2097 lines

Major Incident Process

Re: Major Incident Process

Gribben, Bob <[log in to unmask]>

Wed, 14 Sep 2016 15:27:43 +0000

837 lines

Re: Major Incident Process

Murphy, Kevin Patrick <[log in to unmask]>

Wed, 14 Sep 2016 15:14:25 +0000

671 lines

Re: Major Incident Process

Mitchell Pautz <[log in to unmask]>

Wed, 14 Sep 2016 06:57:46 -0700

210 lines

Re: Major Incident Process

John Lathrop <[log in to unmask]>

Wed, 14 Sep 2016 09:49:13 -0400

240 lines

Re: Major Incident Process

Mitchell Pautz <[log in to unmask]>

Wed, 14 Sep 2016 06:33:25 -0700

254 lines

Re: Major Incident Process

Gribben, Bob <[log in to unmask]>

Wed, 14 Sep 2016 13:07:59 +0000

602 lines

Re: Major Incident Process

John Bradley <[log in to unmask]>

Wed, 14 Sep 2016 05:43:13 -0400

323 lines

Re: Major Incident Process

John Lathrop <[log in to unmask]>

Tue, 13 Sep 2016 16:43:49 -0400

158 lines

Re: Major Incident Process

Sandeep Sidhu <[log in to unmask]>

Tue, 13 Sep 2016 13:01:18 -0700

336 lines

Re: Major Incident Process

Murphy, Kevin Patrick <[log in to unmask]>

Tue, 13 Sep 2016 19:53:47 +0000

248 lines

Re: Major Incident Process

John Lathrop <[log in to unmask]>

Tue, 13 Sep 2016 15:51:05 -0400

115 lines

Re: Major Incident Process

Anastasia Whelchel <[log in to unmask]>

Tue, 13 Sep 2016 19:31:20 +0000

217 lines

Major Incident Process

Murphy, Kevin Patrick <[log in to unmask]>

Tue, 13 Sep 2016 19:08:38 +0000

103 lines

Major Incident Vs. Disaster

Major Incident Vs. Disaster

Frank Barton <[log in to unmask]>

Wed, 14 Sep 2016 08:15:13 -0400

65 lines

Service Costing in an RCM environment

Service Costing in an RCM environment

Black, Bob <[log in to unmask]>

Tue, 27 Sep 2016 08:24:28 -0400

74 lines

ServiceNow Admin Position

ServiceNow Admin Position

Shannon Valerio <[log in to unmask]>

Sat, 10 Sep 2016 17:31:53 +0000

96 lines

ServiceNow CMDB and Discovery

Re: ServiceNow CMDB and Discovery

Bellerjeau, Chris <[log in to unmask]>

Fri, 2 Sep 2016 13:04:18 +0000

183 lines

Re: ServiceNow CMDB and Discovery

Gribben, Bob <[log in to unmask]>

Fri, 2 Sep 2016 12:42:15 +0000

432 lines

Re: ServiceNow CMDB and Discovery

Anthony Santucci <[log in to unmask]>

Fri, 2 Sep 2016 12:39:09 +0000

626 lines

Re: ServiceNow CMDB and Discovery

Gribben, Bob <[log in to unmask]>

Fri, 2 Sep 2016 12:29:36 +0000

388 lines

Re: ServiceNow CMDB and Discovery

Anthony Santucci <[log in to unmask]>

Fri, 2 Sep 2016 12:23:21 +0000

206 lines

Re: ServiceNow CMDB and Discovery

Scott Reece <[log in to unmask]>

Fri, 2 Sep 2016 08:21:47 -0400

280 lines

Re: ServiceNow CMDB and Discovery

Christopher King <[log in to unmask]>

Fri, 2 Sep 2016 07:59:41 -0400

133 lines

Re: ServiceNow CMDB and Discovery

Chip Denman <[log in to unmask]>

Thu, 1 Sep 2016 18:06:02 -0400

97 lines

ServiceNow CMDB and Discovery

Shannon Valerio <[log in to unmask]>

Thu, 1 Sep 2016 21:38:01 +0000

48 lines

SunView ChangeGear7 Service Manager

SunView ChangeGear7 Service Manager

Sandra Jansson <[log in to unmask]>

Tue, 27 Sep 2016 11:55:38 -0400

74 lines

Vendors / ball park pricing for service costing consulting

Re: Vendors / ball park pricing for service costing consulting

Brian Gantt <[log in to unmask]>

Wed, 14 Sep 2016 08:23:34 -0600

40 lines

Re: Vendors / ball park pricing for service costing consulting

Bankston, Sean <[log in to unmask]>

Wed, 14 Sep 2016 12:46:30 +0000

145 lines

Vendors / ball park pricing for service costing consulting

Black, Bob <[log in to unmask]>

Tue, 13 Sep 2016 16:47:16 -0400

73 lines

WEBINAR September 29: An IT support professional’s perspective on change

WEBINAR September 29: An IT support professional’s perspective on change

Vickie L Schuh <[log in to unmask]>

Tue, 6 Sep 2016 13:48:38 +0000

758 lines


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