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September 2016 Archives for ITSM@LISTSERV.EDUCAUSE.EDU

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Table of Contents:

After Hours/On-Call Procedures (5 messages)
Centralized Service Catalog in Federated Environment (4 messages)
Change Management Metrics (3 messages)
ECAR Working Group Publication: ITSM in Higher Education (2 messages)
Final Reminder: ITSM CG Online Event: ITSM Tools, A Panel Presentation on June 14, 2015 (2 messages)
First ITSM "Open House" this Friday from 3 - 4 pm EST (2 messages)
Get Connected at Educause! (1 message)
Get together for ITSM goodness at upcoming Educause National Conference (1 message)
ITSM Business Justification (5 messages)
ITSM CG October 20 group discussion, “Ask the Expert” on IT Financial Management (1 message)
ITSM Tool (8 messages)
Knowledge-centered Service (KCS) Quality Index and Knowledge Monitoring (1 message)
Major Incident Process (13 messages)
Major Incident Vs. Disaster (1 message)
Service Costing in an RCM environment (1 message)
ServiceNow Admin Position (1 message)
ServiceNow CMDB and Discovery (9 messages)
SunView ChangeGear7 Service Manager (1 message)
Vendors / ball park pricing for service costing consulting (3 messages)
WEBINAR September 29: An IT support professional’s perspective on change (1 message)


Subject Sorted by Subject, Chronologically

From

Date

Size

After Hours/On-Call Procedures

Re: After Hours/On-Call Procedures

Denise Moser

Mon, 12 Sep 2016 16:41:32 -0400

236 lines

Re: After Hours/On-Call Procedures

Scott Crevier

Mon, 12 Sep 2016 15:17:59 -0500

215 lines

Re: After Hours/On-Call Procedures

Jerome Hilscher

Mon, 12 Sep 2016 15:51:17 +0000

378 lines

Re: After Hours/On-Call Procedures

David Lawrence Robertson

Mon, 12 Sep 2016 13:17:08 +0000

321 lines

After Hours/On-Call Procedures

Mary Ryan

Mon, 12 Sep 2016 13:09:38 +0000

237 lines

Centralized Service Catalog in Federated Environment

Re: Centralized Service Catalog in Federated Environment

Lisa E. Kass

Mon, 26 Sep 2016 18:26:41 +0000

272 lines

Re: Centralized Service Catalog in Federated Environment

Beth Rugg

Mon, 26 Sep 2016 13:04:08 -0400

212 lines

Re: Centralized Service Catalog in Federated Environment

Richard Musal (ITS)

Mon, 26 Sep 2016 16:34:51 +0000

275 lines

Centralized Service Catalog in Federated Environment

Lisa E. Kass

Mon, 26 Sep 2016 16:06:21 +0000

250 lines

Change Management Metrics

Re: Change Management Metrics

Robert Cumberland

Thu, 8 Sep 2016 07:11:06 -0600

2651 lines

Re: Change Management Metrics

Edmisson, Susan K

Thu, 8 Sep 2016 11:20:17 +0000

593 lines

Change Management Metrics

Cummings, Roger

Wed, 7 Sep 2016 15:44:39 +0000

467 lines

ECAR Working Group Publication: ITSM in Higher Education

Re: ECAR Working Group Publication: ITSM in Higher Education

Amini, Mojgan

Sat, 3 Sep 2016 00:36:19 +0000

335 lines

ECAR Working Group Publication: ITSM in Higher Education

Black, Bob

Fri, 2 Sep 2016 15:40:48 -0400

138 lines

Final Reminder: ITSM CG Online Event: ITSM Tools, A Panel Presentation on June 14, 2015

Re: Final Reminder: ITSM CG Online Event: ITSM Tools, A Panel Presentation on June 14, 2015

Mitchell Pautz

Fri, 2 Sep 2016 15:03:13 +0000

103 lines

Re: Final Reminder: ITSM CG Online Event: ITSM Tools, A Panel Presentation on June 14, 2015

Todd Jensen

Fri, 2 Sep 2016 07:28:06 -0600

30 lines

First ITSM "Open House" this Friday from 3 - 4 pm EST

Re: First ITSM "Open House" this Friday from 3 - 4 pm EST

Black, Bob

Fri, 30 Sep 2016 10:38:39 -0400

152 lines

First ITSM "Open House" this Friday from 3 - 4 pm EST

Black, Bob

Mon, 26 Sep 2016 13:28:41 -0400

128 lines

Get Connected at Educause!

Get Connected at Educause!

Mitchell Pautz

Wed, 7 Sep 2016 14:27:24 +0000

132 lines

Get together for ITSM goodness at upcoming Educause National Conference

Get together for ITSM goodness at upcoming Educause National Conference

Black, Bob

Tue, 6 Sep 2016 10:13:58 -0400

99 lines

ITSM Business Justification

Re: ITSM Business Justification

Kim Steele

Fri, 23 Sep 2016 16:11:53 +0000

297 lines

Re: ITSM Business Justification

Kelsey Lunsmann

Wed, 21 Sep 2016 20:29:07 +0000

11615 lines

Re: ITSM Business Justification

Richard Musal (ITS)

Wed, 21 Sep 2016 20:17:59 +0000

192 lines

Re: ITSM Business Justification

Frase, Kara

Wed, 21 Sep 2016 17:39:50 +0000

211 lines

ITSM Business Justification

Kim Steele

Wed, 21 Sep 2016 17:12:53 +0000

126 lines

ITSM CG October 20 group discussion, “Ask the Expert” on IT Financial Management

ITSM CG October 20 group discussion, “Ask the Expert” on IT Financial Management

Vickie L Schuh

Mon, 26 Sep 2016 16:03:11 +0000

202 lines

ITSM Tool

Re: ITSM Tool

Friedrichsen, Lucas

Fri, 2 Sep 2016 15:12:32 +0000

65 lines

Re: ITSM Tool

Birckelbaw, Carla

Fri, 2 Sep 2016 13:12:23 +0000

934 lines

Re: ITSM Tool

David Michael Foote

Fri, 2 Sep 2016 12:25:19 +0000

271 lines

Re: ITSM Tool

Michael Allington

Thu, 1 Sep 2016 21:22:21 -0400

186 lines

Re: ITSM Tool

Ann Edvaldsson

Fri, 2 Sep 2016 00:22:13 +0000

41 lines

Re: ITSM Tool

Richard Musal (ITS)

Thu, 1 Sep 2016 17:17:59 +0000

172 lines

Re: ITSM Tool

David Lawrence Robertson

Thu, 1 Sep 2016 15:55:36 +0000

46 lines

Re: ITSM Tool

Michelle Chank

Thu, 1 Sep 2016 09:34:39 -0600

39 lines

Knowledge-centered Service (KCS) Quality Index and Knowledge Monitoring

Knowledge-centered Service (KCS) Quality Index and Knowledge Monitoring

Ferris, Pete

Thu, 29 Sep 2016 16:31:20 -0400

2097 lines

Major Incident Process

Re: Major Incident Process

Gribben, Bob

Wed, 14 Sep 2016 15:27:43 +0000

837 lines

Re: Major Incident Process

Murphy, Kevin Patrick

Wed, 14 Sep 2016 15:14:25 +0000

671 lines

Re: Major Incident Process

Mitchell Pautz

Wed, 14 Sep 2016 06:57:46 -0700

210 lines

Re: Major Incident Process

John Lathrop

Wed, 14 Sep 2016 09:49:13 -0400

240 lines

Re: Major Incident Process

Mitchell Pautz

Wed, 14 Sep 2016 06:33:25 -0700

254 lines

Re: Major Incident Process

Gribben, Bob

Wed, 14 Sep 2016 13:07:59 +0000

602 lines

Re: Major Incident Process

John Bradley

Wed, 14 Sep 2016 05:43:13 -0400

323 lines

Re: Major Incident Process

John Lathrop

Tue, 13 Sep 2016 16:43:49 -0400

158 lines

Re: Major Incident Process

Sandeep Sidhu

Tue, 13 Sep 2016 13:01:18 -0700

336 lines

Re: Major Incident Process

Murphy, Kevin Patrick

Tue, 13 Sep 2016 19:53:47 +0000

248 lines

Re: Major Incident Process

John Lathrop

Tue, 13 Sep 2016 15:51:05 -0400

115 lines

Re: Major Incident Process

Anastasia Whelchel

Tue, 13 Sep 2016 19:31:20 +0000

217 lines

Major Incident Process

Murphy, Kevin Patrick

Tue, 13 Sep 2016 19:08:38 +0000

103 lines

Major Incident Vs. Disaster

Major Incident Vs. Disaster

Frank Barton

Wed, 14 Sep 2016 08:15:13 -0400

65 lines

Service Costing in an RCM environment

Service Costing in an RCM environment

Black, Bob

Tue, 27 Sep 2016 08:24:28 -0400

74 lines

ServiceNow Admin Position

ServiceNow Admin Position

Shannon Valerio

Sat, 10 Sep 2016 17:31:53 +0000

96 lines

ServiceNow CMDB and Discovery

Re: ServiceNow CMDB and Discovery

Bellerjeau, Chris

Fri, 2 Sep 2016 13:04:18 +0000

183 lines

Re: ServiceNow CMDB and Discovery

Gribben, Bob

Fri, 2 Sep 2016 12:42:15 +0000

432 lines

Re: ServiceNow CMDB and Discovery

Anthony Santucci

Fri, 2 Sep 2016 12:39:09 +0000

626 lines

Re: ServiceNow CMDB and Discovery

Gribben, Bob

Fri, 2 Sep 2016 12:29:36 +0000

388 lines

Re: ServiceNow CMDB and Discovery

Anthony Santucci

Fri, 2 Sep 2016 12:23:21 +0000

206 lines

Re: ServiceNow CMDB and Discovery

Scott Reece

Fri, 2 Sep 2016 08:21:47 -0400

280 lines

Re: ServiceNow CMDB and Discovery

Christopher King

Fri, 2 Sep 2016 07:59:41 -0400

133 lines

Re: ServiceNow CMDB and Discovery

Chip Denman

Thu, 1 Sep 2016 18:06:02 -0400

97 lines

ServiceNow CMDB and Discovery

Shannon Valerio

Thu, 1 Sep 2016 21:38:01 +0000

48 lines

SunView ChangeGear7 Service Manager

SunView ChangeGear7 Service Manager

Sandra Jansson

Tue, 27 Sep 2016 11:55:38 -0400

74 lines

Vendors / ball park pricing for service costing consulting

Re: Vendors / ball park pricing for service costing consulting

Brian Gantt

Wed, 14 Sep 2016 08:23:34 -0600

40 lines

Re: Vendors / ball park pricing for service costing consulting

Bankston, Sean

Wed, 14 Sep 2016 12:46:30 +0000

145 lines

Vendors / ball park pricing for service costing consulting

Black, Bob

Tue, 13 Sep 2016 16:47:16 -0400

73 lines

WEBINAR September 29: An IT support professional’s perspective on change

WEBINAR September 29: An IT support professional’s perspective on change

Vickie L Schuh

Tue, 6 Sep 2016 13:48:38 +0000

758 lines


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