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May 2017 Archives for ITSM@LISTSERV.EDUCAUSE.EDU

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Table of Contents:

Background Info on ITSM Implementation (11 messages)
Branding your ITSM service/client portal (2 messages)
Dedicated ITSM staff in your organization (10 messages)
Final reminder: Webinar tomorrow @2pm ET / 11am PT (1 message)
FINAL REMINDER: Webinar: Simplifying Service Response with Standard+Case (1 message)
FootPrints Integration (1 message)
ITSM Implementation framework (1 message)
ITSM Tool Notification Template Examples (12 messages)
Join our ITANA colleagues on May 5th (1 message)
May Open House Friday Afternoon (3 messages)
Org charts? (11 messages)
Planned Maintenance | "Maintenance Completed / All Clear" Messages (5 messages)
Reminder: Webinar on 5/31 @ 2:00 pm ET / 11:00 am PT (2 messages)
Reminder: Webinar on 5/31 @2:00 pm ET / 11:00 am PT (1 message)
Rules or Best Practices for Re-opening Tickets? (12 messages)
ServiceNow Knowledge17 and networking opportunity (3 messages)
SLAs for Incident vs Service Request (2 messages)
TeamDynamix Announcement (4 messages)
TeamDynamix CIO Panel Discussion is Being Live Broadcast (1 message)
TeamDynamix Implementation (6 messages)


Subject Sorted by Subject, Chronologically

From

Date

Size

Background Info on ITSM Implementation

Re: Background Info on ITSM Implementation

Birckelbaw, Carla <[log in to unmask]>

Sat, 6 May 2017 22:16:16 +0000

687 lines

Re: Background Info on ITSM Implementation

DiRuzza, Marie E <[log in to unmask]>

Thu, 4 May 2017 15:39:31 +0000

567 lines

Re: Background Info on ITSM Implementation

Kelsey Lunsmann <[log in to unmask]>

Wed, 3 May 2017 19:44:39 +0000

889 lines

Re: Background Info on ITSM Implementation

Jackson, Jonathan Richard <[log in to unmask]>

Tue, 2 May 2017 13:53:50 +0000

499 lines

Re: Background Info on ITSM Implementation

Sallie Trotter <[log in to unmask]>

Tue, 2 May 2017 13:36:59 +0000

872 lines

Re: Background Info on ITSM Implementation

Richard Musal (ITS) <[log in to unmask]>

Mon, 1 May 2017 18:40:05 +0000

475 lines

Re: Background Info on ITSM Implementation

Black, Bob <[log in to unmask]>

Mon, 1 May 2017 14:31:54 -0400

21838 lines

Re: Background Info on ITSM Implementation

Richardson, Tracey <[log in to unmask]>

Mon, 1 May 2017 17:58:50 +0000

501 lines

Re: Background Info on ITSM Implementation

Gribben, Bob <[log in to unmask]>

Mon, 1 May 2017 17:38:10 +0000

1048 lines

Re: Background Info on ITSM Implementation

Bill Liddick <[log in to unmask]>

Mon, 1 May 2017 17:21:05 +0000

769 lines

Background Info on ITSM Implementation

Dietz, Andrew <[log in to unmask]>

Mon, 1 May 2017 16:37:12 +0000

261 lines

Branding your ITSM service/client portal

Re: Branding your ITSM service/client portal

Richard Musal (ITS) <[log in to unmask]>

Tue, 2 May 2017 17:05:25 +0000

237 lines

Branding your ITSM service/client portal

Kelsey Lunsmann <[log in to unmask]>

Tue, 2 May 2017 17:01:21 +0000

122 lines

Dedicated ITSM staff in your organization

Re: Dedicated ITSM staff in your organization

Robert Cumberland <[log in to unmask]>

Fri, 26 May 2017 08:14:47 -0600

34 lines

Re: Dedicated ITSM staff in your organization

Steven Meads <[log in to unmask]>

Fri, 26 May 2017 08:10:03 -0500

320 lines

Re: Dedicated ITSM staff in your organization

Jerome Hilscher <[log in to unmask]>

Fri, 26 May 2017 12:52:05 +0000

184 lines

Re: Dedicated ITSM staff in your organization

Veronica Rosel <[log in to unmask]>

Thu, 25 May 2017 20:59:15 +0000

267 lines

Re: Dedicated ITSM staff in your organization

Andrew Haninger <[log in to unmask]>

Thu, 25 May 2017 16:41:52 -0400

347 lines

Re: Dedicated ITSM staff in your organization

Chip Denman <[log in to unmask]>

Thu, 25 May 2017 16:13:13 -0400

336 lines

Re: Dedicated ITSM staff in your organization

Veronica Rosel <[log in to unmask]>

Thu, 25 May 2017 19:57:15 +0000

191 lines

Re: Dedicated ITSM staff in your organization

Richard Musal (ITS) <[log in to unmask]>

Thu, 25 May 2017 19:33:03 +0000

231 lines

Re: Dedicated ITSM staff in your organization

Steven Meads <[log in to unmask]>

Thu, 25 May 2017 14:32:19 -0500

181 lines

Dedicated ITSM staff in your organization

Kelsey Lunsmann <[log in to unmask]>

Thu, 25 May 2017 19:29:16 +0000

101 lines

Final reminder: Webinar tomorrow @2pm ET / 11am PT

Final reminder: Webinar tomorrow @2pm ET / 11am PT

Mitchell Pautz <[log in to unmask]>

Tue, 30 May 2017 15:04:21 +0000

249 lines

FINAL REMINDER: Webinar: Simplifying Service Response with Standard+Case

FINAL REMINDER: Webinar: Simplifying Service Response with Standard+Case

Mitchell Pautz <[log in to unmask]>

Wed, 3 May 2017 16:34:35 +0000

209 lines

FootPrints Integration

Re: FootPrints Integration

MICHAEL BURNETT <[log in to unmask]>

Wed, 24 May 2017 20:28:21 +0000

1370 lines

ITSM Implementation framework

ITSM Implementation framework

Todd Jensen <[log in to unmask]>

Tue, 23 May 2017 15:39:42 +0000

233 lines

ITSM Tool Notification Template Examples

Re: ITSM Tool Notification Template Examples

Kelsey Lunsmann <[log in to unmask]>

Wed, 31 May 2017 21:52:47 +0000

695 lines

Re: ITSM Tool Notification Template Examples

Sandeep Sidhu <[log in to unmask]>

Wed, 31 May 2017 14:22:27 -0700

813 lines

Re: ITSM Tool Notification Template Examples

Frase, Kara <[log in to unmask]>

Wed, 31 May 2017 21:14:59 +0000

2848 lines

Re: ITSM Tool Notification Template Examples

Parker, Rose I <[log in to unmask]>

Wed, 31 May 2017 20:25:22 +0000

438 lines

Re: ITSM Tool Notification Template Examples

Higgins, Carole <[log in to unmask]>

Wed, 31 May 2017 19:20:00 +0000

1580 lines

Re: ITSM Tool Notification Template Examples

Veronica Rosel <[log in to unmask]>

Wed, 31 May 2017 19:19:10 +0000

136 lines

Re: ITSM Tool Notification Template Examples

Birckelbaw, Carla <[log in to unmask]>

Wed, 31 May 2017 19:08:36 +0000

1668 lines

Re: ITSM Tool Notification Template Examples

Dan Adler <[log in to unmask]>

Wed, 31 May 2017 15:05:03 -0400

811 lines

Re: ITSM Tool Notification Template Examples

Joel Schwartz <[log in to unmask]>

Wed, 31 May 2017 12:02:02 -0700

713 lines

Re: ITSM Tool Notification Template Examples

Dan Adler <[log in to unmask]>

Wed, 31 May 2017 15:02:35 -0400

235 lines

Re: ITSM Tool Notification Template Examples

Christopher King <[log in to unmask]>

Wed, 31 May 2017 15:00:15 -0400

176 lines

ITSM Tool Notification Template Examples

Kelsey Lunsmann <[log in to unmask]>

Wed, 31 May 2017 18:47:58 +0000

98 lines

Join our ITANA colleagues on May 5th

Join our ITANA colleagues on May 5th

Mitchell Pautz <[log in to unmask]>

Mon, 1 May 2017 17:39:21 +0000

134 lines

May Open House Friday Afternoon

Re: May Open House Friday Afternoon

Black, Bob <[log in to unmask]>

Fri, 26 May 2017 09:16:05 -0400

98 lines

Re: May Open House Friday Afternoon

Black, Bob <[log in to unmask]>

Fri, 26 May 2017 09:12:38 -0400

77 lines

May Open House Friday Afternoon

Black, Bob <[log in to unmask]>

Thu, 25 May 2017 09:34:46 -0400

58 lines

Org charts?

Re: Org charts?

Jason Pelletier <[log in to unmask]>

Wed, 24 May 2017 14:03:24 +0000

471 lines

Re: Org charts?

Orlando Lopez <[log in to unmask]>

Wed, 24 May 2017 08:49:57 -0500

378 lines

Re: Org charts?

Jason Pelletier <[log in to unmask]>

Wed, 24 May 2017 12:39:40 +0000

712 lines

Re: Org charts?

Richard Musal (ITS) <[log in to unmask]>

Tue, 23 May 2017 18:40:42 +0000

447 lines

Re: Org charts?

Orlando Lopez <[log in to unmask]>

Tue, 23 May 2017 13:37:48 -0500

316 lines

Re: Org charts?

Richard Musal (ITS) <[log in to unmask]>

Tue, 23 May 2017 18:00:59 +0000

308 lines

Re: Org charts?

Richard Musal (ITS) <[log in to unmask]>

Tue, 23 May 2017 17:59:58 +0000

211 lines

Re: Org charts?

Orlando Lopez <[log in to unmask]>

Tue, 23 May 2017 11:08:16 -0500

208 lines

Re: Org charts?

Todd Jensen <[log in to unmask]>

Tue, 23 May 2017 16:06:58 +0000

316 lines

Re: Org charts?

Bullock, David Anthony <[log in to unmask]>

Tue, 23 May 2017 15:53:01 +0000

187 lines

Org charts?

Anita Nichols <[log in to unmask]>

Tue, 23 May 2017 15:12:17 +0000

98 lines

Planned Maintenance | "Maintenance Completed / All Clear" Messages

Re: Planned Maintenance | "Maintenance Completed / All Clear" Messages

Jennings, Larry W <[log in to unmask]>

Tue, 23 May 2017 18:49:36 +0000

259 lines

Re: Planned Maintenance | "Maintenance Completed / All Clear" Messages

Todd Jensen <[log in to unmask]>

Tue, 23 May 2017 18:38:34 +0000

335 lines

Re: Planned Maintenance | "Maintenance Completed / All Clear" Messages

Manickavinayaham, Hemalatha <[log in to unmask]>

Tue, 23 May 2017 18:37:09 +0000

236 lines

Re: Planned Maintenance | "Maintenance Completed / All Clear" Messages

Richard Musal (ITS) <[log in to unmask]>

Tue, 23 May 2017 18:32:23 +0000

221 lines

Planned Maintenance | "Maintenance Completed / All Clear" Messages

Bankston, Sean <[log in to unmask]>

Tue, 23 May 2017 18:30:41 +0000

144 lines

Reminder: Webinar on 5/31 @ 2:00 pm ET / 11:00 am PT

Reminder: Webinar on 5/31 @ 2:00 pm ET / 11:00 am PT

Mitchell Pautz <[log in to unmask]>

Wed, 17 May 2017 12:27:14 +0000

268 lines

Reminder: Webinar on 5/31 @ 2:00 pm ET / 11:00 am PT

Mitchell Pautz <[log in to unmask]>

Thu, 11 May 2017 18:12:05 +0000

255 lines

Reminder: Webinar on 5/31 @2:00 pm ET / 11:00 am PT

Reminder: Webinar on 5/31 @2:00 pm ET / 11:00 am PT

Mitchell Pautz <[log in to unmask]>

Wed, 24 May 2017 19:27:14 +0000

229 lines

Rules or Best Practices for Re-opening Tickets?

Re: Rules or Best Practices for Re-opening Tickets?

Chip Denman <[log in to unmask]>

Thu, 25 May 2017 08:23:33 -0400

322 lines

Re: Rules or Best Practices for Re-opening Tickets?

Jackson, Jonathan Richard <[log in to unmask]>

Thu, 25 May 2017 12:21:20 +0000

394 lines

Re: Rules or Best Practices for Re-opening Tickets?

Andrea Stevens <[log in to unmask]>

Thu, 25 May 2017 08:07:03 -0400

266 lines

Re: Rules or Best Practices for Re-opening Tickets?

Gribben, Bob <[log in to unmask]>

Wed, 24 May 2017 20:54:37 +0000

151 lines

Re: Rules or Best Practices for Re-opening Tickets?

Joel Schwartz <[log in to unmask]>

Wed, 24 May 2017 13:27:44 -0700

1198 lines

Re: Rules or Best Practices for Re-opening Tickets?

Black, Bob <[log in to unmask]>

Wed, 24 May 2017 16:05:32 -0400

1036 lines

Re: Rules or Best Practices for Re-opening Tickets?

Karen Sunderland <[log in to unmask]>

Wed, 24 May 2017 19:39:50 +0000

847 lines

Re: Rules or Best Practices for Re-opening Tickets?

Orlando Lopez <[log in to unmask]>

Wed, 24 May 2017 14:12:21 -0500

1808 lines

Re: Rules or Best Practices for Re-opening Tickets?

Richard Musal (ITS) <[log in to unmask]>

Wed, 24 May 2017 18:42:45 +0000

316 lines

Re: Rules or Best Practices for Re-opening Tickets?

Ferris, Pete <[log in to unmask]>

Wed, 24 May 2017 14:38:14 -0400

1735 lines

Re: Rules or Best Practices for Re-opening Tickets?

Wendy Worlund <[log in to unmask]>

Wed, 24 May 2017 13:05:01 -0500

216 lines

Rules or Best Practices for Re-opening Tickets?

Karen Sunderland <[log in to unmask]>

Wed, 24 May 2017 16:10:48 +0000

164 lines

ServiceNow Knowledge17 and networking opportunity

Re: ServiceNow Knowledge17 and networking opportunity

Bellerjeau, Chris <[log in to unmask]>

Fri, 5 May 2017 12:32:02 +0000

433 lines

Re: ServiceNow Knowledge17 and networking opportunity

Anita Nichols <[log in to unmask]>

Thu, 4 May 2017 23:55:03 +0000

176 lines

ServiceNow Knowledge17 and networking opportunity

Mitchell Pautz <[log in to unmask]>

Thu, 4 May 2017 17:41:50 +0000

119 lines

SLAs for Incident vs Service Request

Re: SLAs for Incident vs Service Request

Gribben, Bob <[log in to unmask]>

Mon, 8 May 2017 23:04:26 +0000

768 lines

SLAs for Incident vs Service Request

Jonathan Greene <[log in to unmask]>

Mon, 8 May 2017 20:51:26 +0000

982 lines

TeamDynamix Announcement

Re: TeamDynamix Announcement

Richard Musal (ITS) <[log in to unmask]>

Fri, 12 May 2017 20:29:48 +0000

530 lines

Re: TeamDynamix Announcement

Karen Sunderland <[log in to unmask]>

Fri, 12 May 2017 16:17:22 +0000

293 lines

Re: TeamDynamix Announcement

Richard Musal (ITS) <[log in to unmask]>

Fri, 12 May 2017 15:30:40 +0000

210 lines

TeamDynamix Announcement

Dan Adler <[log in to unmask]>

Fri, 12 May 2017 11:23:13 -0400

73 lines

TeamDynamix CIO Panel Discussion is Being Live Broadcast

TeamDynamix CIO Panel Discussion is Being Live Broadcast

Richard Musal (ITS) <[log in to unmask]>

Fri, 12 May 2017 14:19:21 +0000

131 lines

TeamDynamix Implementation

Re: TeamDynamix Implementation

Kelsey Lunsmann <[log in to unmask]>

Fri, 12 May 2017 15:20:55 +0000

593 lines

Re: TeamDynamix Implementation

Ramachandra, Asha <[log in to unmask]>

Thu, 11 May 2017 19:46:01 +0000

545 lines

Re: TeamDynamix Implementation

Barbara Herbert <[log in to unmask]>

Thu, 11 May 2017 13:51:42 -0500

592 lines

Re: TeamDynamix Implementation

McVicar, Ryan James <[log in to unmask]>

Thu, 11 May 2017 18:45:30 +0000

425 lines

Re: TeamDynamix Implementation

Richard Musal (ITS) <[log in to unmask]>

Thu, 11 May 2017 18:53:50 +0000

721 lines

TeamDynamix Implementation

Sallie Trotter <[log in to unmask]>

Thu, 11 May 2017 18:43:07 +0000

387 lines


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