Below are 4 links and 2 attachments received in response to my original
posting about SLAs between the central IT group and other parts of the
Dewitt Latimer, Ph.D.
Director, Statewide IT Infrastructure
The University of Tennessee
[log in to unmask]
From: The EDUCAUSE CIO Constituent Group Listserv
[mailto:[log in to unmask]]On Behalf Of Dewitt Latimer
Sent: Tuesday, July 03, 2001 6:37 AM
To: [log in to unmask]
Subject: [CIO] Internal SLAs
I'm looking for schools that have in place active service-level agreements
between their central IT group and other parts of their own institution
(colleges, med schools, etc).
Example SLAs might be for providing dial tones, networking, e-mail, desktop
Send examples, links, or condolences directly to me. thanks