We have service-level agreements for support of unit servers and for support
of unit classrooms or labs. We customize these from base agreements. The
base agreements were developed with the assistance of the campus technology
advisory committee. We have about 5 signed server agreements and 2 signed
classroom/lab agreements in place.
Information and links to the base agreements we use are available at
Assistant Vice Provost for Information Technology
Arizona State University West
Voice: 602-543-7026 Fax: 602-543-3260
Internet: [log in to unmask]
From: Dewitt Latimer [mailto:[log in to unmask]]
Sent: Tuesday, July 03, 2001 3:37 AM
To: [log in to unmask]
Subject: [CIO] Internal SLAs
I'm looking for schools that have in place active service-level agreements
between their central IT group and other parts of their own institution
(colleges, med schools, etc).
Example SLAs might be for providing dial tones, networking, e-mail, desktop
Send examples, links, or condolences directly to me. thanks
Dewitt Latimer, Ph.D.
Director, Statewide IT Infrastructure
The University of Tennessee
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