At 10:00 PM 9/9/2002 -0600, you wrote:
>Date: Mon, 9 Sep 2002 10:13:01 -0500
>From: Charlie Moran <[log in to unmask]>
>Subject: Re: Helpdesk Statistics: what to do with 'em?
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>I'd take a look at Indiana University's use of performance statistics.
>They've probably been doing it longer than anyone and really do an
>excellent job of letting the world know how they're doing (both good times
>and bad times).
Do you have a URL where IU's performance stats can be viewed? I've
searched all over their site and can't seem to find what I expected. I did
find one IU campus' online client satisfaction survey at
Assistant Director, Miami Computing and Information Services
302 Hoyt Hall
Oxford, OH 45056
(513) 529-5322 (voice)
(513) 529-1496 (fax)
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