While I agree with the idea that techs should be able to support
multiple systems, I must re-iterate that the practical reality of a
limited number of staff still is important. I could have my small
group of technicians trained in both Mac and Windows, but when 90% plus
of their work will be on the PC, they will never gain the broad
experience with Macs that they have for the PC. It's hard enough
finding time (and training funds) to keep them up to date with even one
Without getting into the debate about which is easier to support
(personally I prefer UNIX systems but unfortunately don't get to do much
with them anymore), the problem is that both Macs and Wintel machines
have a lot of different software and peripheral devices. No one person
can be highly proficient and current in all aspects of all systems, so
there will always be some problems that a technician will struggle with
for lack of appropriate experience.
Considering all of this, the strategy of having people specialize in
one system or another develops pretty much by default.
Director, IT Services
Capilano College, North Vancouver BC
(604) 984-1710 fax 984-1795
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