While not exactly comparable to the LibQual+ survey, the EDUCAUSE Guide
to Evaluating Information Technology on Campus
(http://www.educause.edu/consumerguide/) has some of the same goals. It
is oriented toward the prospective student but still sets out a
framework for benchmarking for many of our services.
I've heard that LibQual+ has been successful and helpful. If there
truly are no technology initiatives that meet this need, perhaps we
should develop one.
Scott E. Siddall, Ph.D.
Denison University | Granville, Ohio 43023
740-587-5799 (voice) | 740-587-5722 (Fax)
[log in to unmask] | http://siddall.info
Assistant Provost for Instructional Resources
Director of Instructional Technology
From: The EDUCAUSE CIO Constituent Group Listserv
[mailto:[log in to unmask]] On Behalf Of Chris Rusbridge
Sent: Wednesday, March 26, 2003 3:16 AM
To: [log in to unmask]
Subject: [CIO] Service quality assessment
Hi, my first request for information to your list. Our Library is
participating in the LibQual+ quality survey this year for the first
They have completed the survey period and sent the results off for
This should give them some useful benchmarks on how their service is
by their own customers, against their US and (some) UK peers.
I would like to know if there is an equivalent methodology or service
evaluating the quality of our computing and management information
They tend to be universally denigrated (everyone thinks they could do it
better, or knows someone who had a bad experience with a technician who
couldn't fix a PC, etc); while they do a magnificent job in keeping
things (networks, servers, email etc) going smoothly, there are
areas for improvement in customer care, but it's difficult to identify
Director of Information Services, University of Glasgow
GLASGOW G12 8QQ
phone 0141 330 2516 fax 0141 330 5620
email: [log in to unmask]
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Group discussion list can be found at
Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/memdir/cg/.