We're looking for model agreements between two independent IT entities who share applications and the responsibilities of operating and maintaining them in separate data centers. Any agreements, memos of understanding, procedures, policies, etc. where two separate entities (with separate budgets) are responsible to keep something going would be useful. Some of the issues we need to address include availability, priorities, backups, updates, decision process, and more.
Anyone have something they're willing to share?
Dorette Kerian, Director, ITSS
Information Technology Systems and Services
University of North Dakota and Higher Education Computer Network
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701.777-3880, fax 701.777-3978
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