Our policy says we send official email to the university
account. We assume that the student will maintain their
inbox. We have zero tolerance in any office from students
who say "I didn't get my xxx mail because my inbox was
full." That's their problem.
---- Original message ----
>Date: Fri, 27 Aug 2004 09:05:01 -0500
>From: "Brian D. Voss" <[log in to unmask]>
>Subject: [CIO] Mail quotas and 'official e-mail
>To: [log in to unmask]
>I know we've had lots of discussion about e-mail quotas and
the like, but
>here's a policy question I don't recall having seen covered.
>How do you reconcile two facts:
>1. The institution has adopted a policy by which official
>is done via e-mail. I.e., students are told that they must
>e-mail for any notifications of an official nature from the
>2. IT organizations, that maintain mailstore environments,
have quotas on
>accounts, and when those quotas are exceeded the inbox is
>space is made available by the user through 'housekeeping'
>Where the rubber meets the road, of course, is:
>What is the policy/practice when #1 is impacted by #2?
>Is this, by policy, the student's responsibility to ensure
their inbox is
>able to accept mail? Or is this a case where the
>(the institution or a department thereof) receives the
>notification from the account and seeks other ways to
>Or is it the case that it is the IT organization's
responsible to remedy
>the situation, by any number of means, such as:
>quota; forcing delivery of official mail (how and how
>agressively seeking contact with that user to get them to
>We have a policy at IU regarding official use of e-mail as
>nicely addresses the issue of forwarded mail (to non-IU
>issue of over-quota blocking is not covered. And of course,
>starting and some student inboxes shut down (due to no
>over the summer), this is a current concern.
>Brian D. Voss
>Associate Vice President of IT (Telecommunications)
>Office of the Vice President for Information Technology & CIO
>Chief Operating Officer
>Pervasive Technology Labs at Indiana University
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