First, I'll say that I don't have a contract yet, but we're working on
contracts for two applications. I will share what we come up with -
like within the next couple of weeks I hope.
The use of ASPs is starting to spread at a rapid clip in the Washington
Community and Technical College system and I'm struggling to get up to
speed on all the issues, trying to circumvent security problems I see
ahead. There is some question in my mind about the need for the data to
reside on their servers, rather, we just use the software. Data does
get touched or passed at some point, but I think I'm hearing from some
vendors that they actually don't house the dbs. A problem I see
developing for us is that the instructional side of the house may be
purchasing these products without as much IT oversight as traditional
software purchases have had. We have not developed any standard
policies for using such services, and I am a little nervous about what
lies ahead. I would like to see a lot of discussion on this topic.
Thanks for raising it again. I will share my contracts soon.
Procurement Services Manager
Center for Information Services
Supporting Washington State's Community and Technical Colleges
Email: [log in to unmask]
From: Malik Rahman [mailto:[log in to unmask]]
Sent: Wednesday, January 18, 2006 9:36 PM
To: [log in to unmask]
Subject: [LICENSING] Software as a Service license terms
I foresee our college moving in the direction of acquiring some software
as a service from Application Service Providers. I'm certain there are
other institutions that are or will be utilizing this model of software
service acquisition and implementation.
Obviously, these systems are hosted and fully supported by their
respective vendors, our data resides on their systems and there are
various integration points where these systems will interact with
in-house systems. The terms and conditions templates we traditionally
used for outright software licensing don't completely address the
additional issues of service levels, information security, privacy,
remote authentication, integration and data exchange among others.
I'm looking for an example of a T&C document that would encompass the
SaaS model. All ideas and pointers will be appreciated.
Malik K. Rahman
Central Piedmont Community College
Charlotte, North Carolina
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