Wow, what a terrific group we have... Thanks to those of you who wrote in response to my posted frustration.
One of the job requirements for being a CIO is developing a thick skin, as Michael Sherer reminded me, and I definitely agree. I've worked with this president for over 10 years now, and my skin is rather leathery.
Anna Kirchner's original post was about an internal assessment. We need to think through those assessments very carefully, especially how to use them and when to introduce into a larger audience or a strategic planning process. ITIL and other tools offer a variety of perspectives that are incredibly useful.
Marc Eichen made an excellent point - "The second word of
caution is that self assessment metrics need to be carefully aligned with institutional goals, so simple ones should be used with care." Even when asked to produce these lists and metrics, we need to proceed with caution. Outside of IT, it is easy for there to be a perception of lack of alignment to institutional goals (like "how is server virtualization linked to enrollment growth").
Assistant Vice President
University Technology Services
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