Thanks, Barry. I realized upon reading your response that I had
neglected to mention that the WENS folks are, indeed, diligently
following up on this and that they do have carrier agreements and inside
contacts to work with. This is one of the key reasons we chose them
over others in the market.
My confusion was more along the lines of whether or not these types of
issues are common, representing a need to manage people's expectations;
or if there is just a rare glitch in someone's system that is creating a
purely local problem, with a single carrier, in Northeastern PA.
Wishful thinking, perhaps?
From: Barry R. Ribbeck [mailto:[log in to unmask]]
Sent: Friday, September 14, 2007 7:00 PM
To: [log in to unmask]
Subject: Re: Emergency Notification Systems Follow Up - Cell Carriers
Yes, we have seen similar problems and believe we have narrowed the
problems down to specific elements such as ASP to cell provider
connectivity and agreements of service provisioning, the types of
notifications and the way in which cell phone providers propagate them.
I am not sure that this is a show stopper, but certainly something to
set the expectations of your clients. We are looking at the following
scenarios for dealing with these individual issues and have engaged a
few always starting the the ASP.
1) Evaluate, diagnose and address each separate issue
2) Make sure that if the problem is a known cell vendor restriction,
that our clients are aware of the problems associated with their cell
3) Work with the Notification ASP to address these issues in a one on
4) Set the expectation and understand that not every provider is equal
and that some will be better than others and rely on communications
between people to propagate data
It was an important step in our evaluation process to make sure that our
ASP did have agreements in place with the major carriers for expediting
calls and messaging and knowing what those agreements entailed.
Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.