Spalding Jugganaikloo wrote:
> Hi All,
> We are having a hard look at our support model for PC and Labs and would
> like to hear from you on the following:
> 1) How many PCs (Macs\Windows\Desktop\Laptop) do you support?
Approximately 1,400 College-owned computers, plus approximately the
same number of student-owned computers. (Different support levels obtain.)
> 2) How many full time staff do you have?
In all of ITS, 25 FTE.
> 3) How many students staff do you have?
> 4) Do you have a centralized helpdesk?
> 5) Is your helpdesk the primary point of contact for you users?
> 6) What other functions does your helpdesk support?
Just about everything.
David W. Sisk Associate Director, Information Technology Services
Macalester College / 1600 Grand Avenue / St. Paul, MN 55105-1899
http://www.macalester.edu/~sisk/ Voice (651) 696-6745, FAX 696-6778
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