1) How many PCs (Macs\Windows\Desktop\Laptop) do you support - 800 full 300 partial (home machines)
2) How many full time staff do you have - PC unit and Helpdesk 13 Training 2
3) How many students staff do you have - 37000 or FLE 7000 and 1300 staff
4) Do you have a centralized helpdesk - yes
5) Is your helpdesk the primary point of contact for you users - yes
6) What other functions does your helpdesk support - web conferencing support, some ID management
M. Spalding Jugganaikloo
Chief Technology Officer
Brigham Young University - Idaho
170S Kimball Building
Rexburg, ID 83460-1635
Tel: (208) 496 2401
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