I have been asked to investigate a company or group that might provide onsite training for helpdesks in the following area's.
1) Team building
2) Sample problems with possible solutions
3) Helpdesk streamlining recommendations
Really the first 2 might be combined as one. We would like to make our helpdesk the best it can be, and provide some encouragement and training to them. I'm not sure if anyone has done this, or has any suggestions.
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