We just stood up a help desk this past year, and to jump start the
training we sent our technicians/analysts through HDI certification
training. The training covered the entire spectrum of needs and
although I did not attend, the help desk team was very complimentary
about the course.
Detailed information on the training can be found at:
Chief Information Officer
1001 Rogers Street
Columbia, MO 65216
Telephone: (573) 875-8700
Stay updated at: http://www.ccis.edu/
From: The EDUCAUSE CIO Constituent Group Listserv
[mailto:[log in to unmask]] On Behalf Of Matthew Clark
Sent: Wednesday, March 05, 2008 8:15 PM
To: [log in to unmask]
Subject: [CIO] Helpdesk "In house" teambuilding suggestions
I have been asked to investigate a company or group that might provide
onsite training for helpdesks in the following area's.
1) Team building
2) Sample problems with possible solutions
3) Helpdesk streamlining recommendations
Really the first 2 might be combined as one. We would like to make our
helpdesk the best it can be, and provide some encouragement and training
to them. I'm not sure if anyone has done this, or has any suggestions.
Participation and subscription information for this EDUCAUSE Constituent
Group discussion list can be found at http://www.educause.edu/groups/.
Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.