There aren't any release/delivery warrantees or guarantees in our contract, other than language saying they will perform to industry standards. Whatever that means in that industry...
Mark S. Bruhn
Associate Vice President for Information and Infrastructure Assurance
Exec Director, REN-ISAC (http://www.ren-isac.net)
Assoc Director, CACR (http://cacr.iu.edu)
Office of the Vice President for Information Technology and CIO
From: The EDUCAUSE CIO Constituent Group Listserv [mailto:[log in to unmask]] On Behalf Of Theresa Rowe
Sent: Monday, March 17, 2008 3:51 PM
To: [log in to unmask]
Subject: [CIO] Emergency notification vendors
We do a pretty thorough legal review of all contracts. After just finishing an RFP / purchasing process that resulted in the selection of an emergency notification vendor, we fell into a problematic legal review. We'd like to check in with the community:
Has anyone successfully negotiated with the vendor such that the vendor warrants that they will execute the delivery of an emergency message once the message has been initiated by your university? In other words, many of these systems work by the university emergency personnel logging into/calling into some system, the message is created in that system, then the system sends the message out to aggregators and into the text/cell/email/preferred delivery method. We understand that vendors in emergency systems can't guarantee the actual delivery to the cell provider, but it would seem that they could guarantee that their system would release the message. Comments?
Chief Information Officer
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