I looked into this, but there are too many variables unless you want to
define each type of communication, each message size, can specify each
delivery option from end point to end point. So as an alternative, we
looked for vendors with a proven track record in the last 6-8 years.
Who was around and actually sent out notifications during Katrina, Rita,
the power outage in the Northeast, 911 etc.. They have the numbers from
those events and many have much improved since those events due to
better infrastructure and technology.
Secondly I would suggest that a test and prove is the best way to know
performance. If you want a bake off or similar, then you have to work
that with your potential vendors and know what your specific goals are
before you start out. So far we have been very happy with our results
based on this method our test and the real events where we have had to
use the system.
Theresa Rowe wrote:
> Thanks for the descriptions. Has anyone actually worked with Rave or
> another provider who would warrant the delivery contractually - not test and
> prove, but actually write it into the contract?
> On 3/17/08, Theresa Rowe <[log in to unmask]> wrote:
>> We do a pretty thorough legal review of all contracts. After just
>> finishing an RFP / purchasing process that resulted in the selection of an
>> emergency notification vendor, we fell into a problematic legal review.
>> We'd like to check in with the community:
>> Has anyone successfully negotiated with the vendor such that the vendor
>> warrants that they will execute the delivery of an emergency message once
>> the message has been initiated by your university? In other words, many of
>> these systems work by the university emergency personnel logging
>> into/calling into some system, the message is created in that system, then
>> the system sends the message out to aggregators and into the
>> text/cell/email/preferred delivery method. We understand that vendors in
>> emergency systems can't guarantee the actual delivery to the cell provider,
>> but it would seem that they could guarantee that their system would release
>> the message. Comments?
>> Theresa Rowe
>> Chief Information Officer
>> [log in to unmask]
>> Oakland University
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