At the University of the Arts we recently began partnering with Presidium Learning to provide 24x7 help desk call center support. We view this as an opportunity to redeploy staff to more productive, proactive services on campus.
Thomas H Carnwath
Vice President of Technology and Information Services
Acting Vice President for Operations
The University of the Arts
320 South Broad Street
Philadelphia, PA 19102
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From: Theresa Byrd <[log in to unmask]>
Reply-To: The EDUCAUSE CIO Constituent Group Listserv <[log in to unmask]>
Date: Tue, 24 Feb 2009 18:50:58 -0500
To: <[log in to unmask]>
Subject: [CIO] Help Desk Service 24 x 7 Vendors
At Ohio Wesleyan we are considering outsourcing our Help Desk or at least extending our after hour services. I have been in contact with PerceptIS but would like to get quotes from other companies that are in this business. If you are using or know the name of companies that offer Help Desk Services, please e-mail me off list. If others are interested in this information, I will be happy to share with you the information that I receive.
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.