Pepperdine University cut over to Sungard for 24/7 HD services last
October. After ninety days, the key metrics meet or exceed service
levels provided internally in the past. Having 24/7 service for our
students has been a key deliverable - we are pleased with their
service. They are growing quite rapidly and there have been a few
bumps as they continue to ramp up their staff levels.
Tim Chester, CIO
On Feb 25, 2009, at 6:39 AM, Carnwath, Thomas wrote:
> At the University of the Arts we recently began partnering with
> Presidium Learning to provide 24x7 help desk call center support. We
> view this as an opportunity to redeploy staff to more productive,
> proactive services on campus.
> Thomas H Carnwath
> Vice President of Technology and Information Services
> Acting Vice President for Operations
> The University of the Arts
> 320 South Broad Street
> Philadelphia, PA 19102
> Ph: 215.717.6440
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> From: Theresa Byrd <[log in to unmask]>
> Reply-To: The EDUCAUSE CIO Constituent Group Listserv <[log in to unmask]
> Date: Tue, 24 Feb 2009 18:50:58 -0500
> To: <[log in to unmask]>
> Subject: [CIO] Help Desk Service 24 x 7 Vendors
> At Ohio Wesleyan we are considering outsourcing our Help Desk or at
> least extending our after hour services. I have been in contact
> with PerceptIS but would like to get quotes from other companies
> that are in this business. If you are using or know the name of
> companies that offer Help Desk Services, please e-mail me off list.
> If others are interested in this information, I will be happy to
> share with you the information that I receive.
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> Participation and subscription information for this EDUCAUSE
> Constituent Group discussion list can be found at http://www.educause.edu/groups/
Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.