The offsite backup email server is part of Bowdoin's overall DR
planning. If you don't have the resources to provide DR for email, how
do you support the rest of your applications and services?
At Bowdoin, the Internet connection does have outages during the winter.
Some gmail users have asked for IT help with Google when they have had
issues with the services. Some of the hosted issues related to a
calendar outage lasted for over 3 days. Email addresses being turned off
does seems to happen if they don't actively use their accounts. One
Google web related issue took us over 3 months to resolve. The final
solution to this problem was having someone who went to college with one
of the owners of Google give him a call. This fixed the problem. The
responsiveness of these outsourced solutions should be listed in a
contract if you are going to depend on them.
Data mining is always an issue.
As all of these communication solutions start tying into your business
applications, the automatic and secure movement of this information
needs to be maintained. I am not sure how this will be done with an
Historical archives are a problem if you outsource admin, faculty, and
even some student organization communication.
These are just some of the issues that I have been grappling with at
Date: Tue, 28 Apr 2009 19:20:18 -0400
From: Kyle Johnson <[log in to unmask]>
Subject: Re: Microsoft Live@edu for faculty and staff
On Tue, Apr 28, 2009 at 5:27 PM, Parker, Ron <[log in to unmask]>
> What is the fallback in a crisis or other situation if you lose
> connectivity to the outsourced service or the outsourced service
I'm always interested in questions like this. What happens when your
internal network fails? I can't speak for anyone else, but we have more
frequent internal outages than we do external ones. I'm not saying it's
not a valid question, but in reality it's an answer you should already
have to deal with internal outages (including outages that affect
connectivity to your server room).
Let me ask a different but related question? For those hosting email on
campus, what is the fallback in a crisis or other situation if you lose
your server room or your email servers? For us outsourcing email means
we can actually depend on it in just about any kind of
emergency/disaster as long as our folks can get some kind of internet
access. Having that kind of automatic failover to a remote location is
simply beyond our resources with an in-house hosted solution.
Kyle Johnson : Chief Technology Officer
Guilford College : Bauman 105B
[log in to unmask] : 336.316.2360
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