Please see the email response below from our University Director of Access
Technologies which is part of my division. Please feel free to reach out to
Lane directly if you have any follow up questions.
We went through this exact situation several years ago and although the
system works well, there are still political and operational issues. We
created a one card office under the auspice of IT with a dotted line to the
Assistant VP of Administration whom handles auxiliary services. We have 2
campuses with dining, self-serve food service vending and access control.
The access control seems to be the biggest issue because of our
institutional history and getting people to understand that as technology
changes, the people managing these systems needs to remain current.
We created a hybrid solution because of our staffing restrictions; we
maintain the system, we administrate the application, but we allow other
departments to access the system and make decisions based on their
responsibilities. If I had my choice, I would create the department and only
my staff would deal with the access control or transaction based system. It
is a constant challenge trying to train and deal with non-technical people
in an environment that is constantly evolving, changing and requiring a high
degree of technical savvy to maintain it.
One of our biggest challenges is getting traditional departments to
understand that more and more of these functions are now IT functions and
not traditional business office or locksmith function.
Lane J Goldstein
University Director Access Technologies
Fairleigh Dickinson University
[log in to unmask] 201-692-7117
Neal M. Sturm
Vice President & Chief Information Officer
Office of Information Resources Technology
285 Madison Avenue, Madison, NJ 07940
Mail Stop: M-DB2-01
: 973-443-8689 | : 973-443-8886 | : [log in to unmask]
"Fairleigh Dickinson University will never
ask for your password. Please do not share
it with others!"
From: The EDUCAUSE CIO Constituent Group Listserv
[mailto:[log in to unmask]] On Behalf Of Carnwath, Thomas
Sent: Monday, September 23, 2013 12:01 PM
To: [log in to unmask]
Subject: [CIO] One Card Office
We are in the process of integrating a number of services to our ID Works ID
card and Blackboard Transact system. We currently have dining services,
bookstore, specialty printing services, (and as an art school are
integrating retail sales this month in our "Shops" - metal, wood. Ceramics,
glass, sculpture, etc.). Additionally we aded veining machines last month in
conjunction with our vending company. At some point we would ad keyless
I am looking for descriptions of how other schools manage a one card
operation – single office, multiple offices? IT wants to get out of the
content side of managing these operations and I need some examples of how
other schools manage and what services they offer to the "client". We have
technical aspects all tested and operating and now it is time to hone the
way clients interact with a department or service that assists them in
taking care of problems or explains/markets the services.
Thomas H. Carnwath | Vice President | Technology and Information Services
The University of the Arts | 320 South Broad Street | Philadelphia, PA 19102
| Tel: 215-717-6440
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