Has anyone with a VoIP phone system defined a standard for faculty/staff roles to receive IP handsets versus use of soft phones with headsets only? For example, administrative assistants and call center type staff get IP handsets but all other staff roles use their university issued PC with a headset for phone needs.
When moving from traditional PBX to VoIP, the cost of buying an IP handset for all faculty and staff adds up really quick. We are looking into a role based standard as a way to significantly cut the implementation cost, and wanted to see if anyone has tackled this type of standard already.
Thank you in advance for any insights into standards and best practices.
Executive Director, IT Services
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