ITSM January 2016
Re: RFC template?
Robert Cumberland <[log in to unmask]>
The EDUCAUSE IT Service Management (ITSM) Constituent Group Listserv" <[log in to unmask]>
Wed, 13 Jan 2016 08:55:22 -0700
Attached is our basic starter template. We have additional change-specific templates that cover anything from firewall requests to OS patching. Depending upon the Impact, Downtime,
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