Good afternoon everyone -
I hope you are doing very well. We are working to schedule the CG Discussion for the IT Support Services CG but would like to find a facilitator to guide the conversation. Please see the date/time and write-up below. If you interested in facilitating this discussion, please reply back as soon as possible.
Wednesday, October 26
11:40am - 12:30pm
IT Support Services
Join this discussion on strategic support for faculty, staff and students by both centralized and distributed IT support units. We’ll share best practices, common tools, and strategies. Bring your expertise on help-desk management, desktop support, hardware/software standards, knowledge management, service management systems, and end user communications that insure successful support.
Thank you in advance for your consideration,
Megan Denhardt, CAE
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Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.