On 1 July 2014 12:52, Ricardo Stella <[log in to unmask]> wrote:

>
> We are about to launch and so far we've got good experience from support.
> We're not paying anything extra yet (we are adding Vault though).  I always
> get someone live but most of our issues have been resolve within 24 hours.
>  Basically we've been told that many changes may take up to 24 hours to
> propagate, and it's been the case.  Other cases have been operational
> misunderstandings.
>
>
I wasn't aware you could pay for better support?


> We're using the GAMME tool.  We've had some issues with it (mostly in
> reporting errors that have no description) but upon inspection, the
> messages that didn't get transferred were either spam or had attachments
> over 25mb.  Also a few issues with users that had way too many nested
> folders that didn't get tagged properly.
>
> My 0.02...
>
> ---
> °(((=((===°°°(((===============
>
> On Jul 1, 2014, at 6:58 AM, Marie L Scott <[log in to unmask]> wrote:
>
> We're experiencing an issue with a migration project.  We're using GAMLN
> to migrate a small group of users and are running into what appear to be
> Google API issues with the migration.  We've already used GAMLN to migrate
> more than 8000 users with few issues.
>
> My questions are about your experience(s) with Google Support. Are you
> paying for extra support? Have you experienced a delay in hours of hearing
> back from Google? Have you been able to escalate your support tickets?  How
> have you dealt with a critical support issue?
>
> Thanks in advance for any feedback!
>
> --
> Marie L. Scott
> Director, Collaboration Services
> Virginia Commonwealth University
> [log in to unmask]
> 804.828.4055
>
> <http://www.vcu.edu>
>
>
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>  ********** Participation and subscription information for this EDUCAUSE
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>


-- 
Mally Mclane
Communication and Collaboration Services Manager
University of Bristol

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