On 1 July 2014 12:52, Ricardo Stella <[log in to unmask]> wrote: > > We are about to launch and so far we've got good experience from support. > We're not paying anything extra yet (we are adding Vault though). I always > get someone live but most of our issues have been resolve within 24 hours. > Basically we've been told that many changes may take up to 24 hours to > propagate, and it's been the case. Other cases have been operational > misunderstandings. > > I wasn't aware you could pay for better support? > We're using the GAMME tool. We've had some issues with it (mostly in > reporting errors that have no description) but upon inspection, the > messages that didn't get transferred were either spam or had attachments > over 25mb. Also a few issues with users that had way too many nested > folders that didn't get tagged properly. > > My 0.02... > > --- > °(((=((===°°°(((=============== > > On Jul 1, 2014, at 6:58 AM, Marie L Scott <[log in to unmask]> wrote: > > We're experiencing an issue with a migration project. We're using GAMLN > to migrate a small group of users and are running into what appear to be > Google API issues with the migration. We've already used GAMLN to migrate > more than 8000 users with few issues. > > My questions are about your experience(s) with Google Support. Are you > paying for extra support? Have you experienced a delay in hours of hearing > back from Google? Have you been able to escalate your support tickets? How > have you dealt with a critical support issue? > > Thanks in advance for any feedback! > > -- > Marie L. Scott > Director, Collaboration Services > Virginia Commonwealth University > [log in to unmask] > 804.828.4055 > > <http://www.vcu.edu> > > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. > > -- Mally Mclane Communication and Collaboration Services Manager University of Bristol ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.