Karen ... I'll put a pitch in for John Borwick @ VT ;-)

He put together a list of higher ed service catalogs.

http://www.heitmanagement.com/service-catalogs/

Good stuff ....

Anthony

--------------------------------------------
*Anthony J. Santucci*
*Manager, Service Management*
*Information Systems*
*Wake Forest University*

On Fri, Mar 13, 2015 at 10:23 AM, Karen Sunderland <[log in to unmask]>
wrote:

>  Mitch, thanks, I found that group and the discussion.
>
>
>
> Richard, thanks for your catalog link and other info.
>
>
>
> Karen
>
>
>
> *From:* The EDUCAUSE IT Support Services Constituent Group Listserv
> [mailto:[log in to unmask]] *On Behalf Of *Mitchell
> Pautz
> *Sent:* Friday, March 13, 2015 10:05 AM
> *To:* [log in to unmask]
> *Subject:* Re: [ITSUPPORTSERVICES] Tell me about your Service Catalog
>
>
>
> Hi Karen, there is a great discussion happening over on the ITIL CG on
> this very topic. I encourage you to check it out.
>
>
>
> Oh, we started with a basic listing of our services and focused first on
> the internal catalog and process. We hope to add more request items soon
>
>
>
> Best,
>
> Mitch Pautz
>
> CSU Fullerton
>
> 657-278-2544
>
>
>
> On Fri, Mar 13, 2015 at 6:57 AM, Karen Sunderland <[log in to unmask]>
> wrote:
>
>  Hi All,
>
>
>
> We do not have a formal service catalog, but need to. Right now we just
> have a “Services” category on our Web page, with subsections to describe
> various services. I’ve seen service catalogs ranging from a list of Web
> links to very sophisticated software specifically designed to produce a
> service catalog.
>
>
>
> Since we’re in the very early stages of starting this project, I am
> looking for any and all info anyone can share with regard to your planning
> process, how long the process took (to get to implementation), cost, what
> tool you use, etc. I’d love to look at different examples so please share
> links if you can. Also, is it just an IT catalog, or does it cover services
> from your entire organization?
>
>
>
> What are some lessons learned or things you would do differently?
>
>
>
> We use FootPrints (11.6) so I am also interested in hearing from anyone
> who is using the FootPrints service catalog functionality and how well that
> works (we aren’t licensed for Change Management so I can’t explore the
> service catalog on my own).
>
>
>
> Thanks for your help!
>
>
>
> Karen Sunderland
>
> ITS Helpdesk Coordinator
>
> Information Technology Services <http://www.ithaca.edu/its/general/vra/>
>
> 105 Job Hall
>
>
>
> Ithaca College
>
> 953 Danby Rd. | Ithaca, NY 14850
>
> 607-274-3437
>
> [log in to unmask] | ithaca.edu/its
>
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>
>
>
>
>