First of all, I want to thank all who have responded to my request in the past for information and feedback. The information has been very helpful. I now have another request. This is more for those who manage or have a help desk department. I am looking at the idea of redesigning my staff's job description to give some of them a chance to be prompted to a more supervisory or team role. My current staff are called Help Desk Analysts. I want to create a position that is between that and me as a manager. In a word, I am seeking someone to be my right-hand individual. If you have any good ideas on a title and/or job descriptions that you can share, I would be very grateful if you don't mind sharing. Let me know if you have any questions or need some clarifications. G'Day, Charles Charles E Drawdy Manager, Help Desk Gallaudet Technology Services Gallaudet University [log in to unmask] Video Phone: 202-250-2662 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.