We do exactly that ... wording is a little different but we have CAB agenda changes and most others are 'local authority' approvals -- managers of specific areas can make the determination if the change is considered Standard (local authority) or Normal (goes to CAB).  Managers are central IT managers; not typically distributed/shadow IT individuals.

We do a "filter and classify" for Normal changes by probability and impact risk assessment, and by impact and urgency matrices.  High risks go to CAB; medium risks are a toss up; low risk is local authority (general rules).


Anthony J. Santucci
Manager, Service Management
Information Systems
Wake Forest University

On Mon, Dec 5, 2016 at 3:45 PM, Edmisson, Susan K <[log in to unmask]> wrote:

We are getting ready to implement change management across a department with many groups. We are reviewing the various options for a single/multiple change managers, plus the CAB. Am very interested in this conversation as well.




Susan Edmisson

Change Management

Texas A&M Information Technology

Texas A&M University

[log in to unmask]



From: The EDUCAUSE IT Service Management (ITSM) Constituent Group Listserv [mailto:[log in to unmask]EDUCAUSE.EDU] On Behalf Of Kelsey N Lunsmann
Sent: Monday, December 05, 2016 2:39 PM
To: [log in to unmask]
Subject: [ITSM] Local change managers


Hi Everyone,


We are looking to incorporate local change managers into our existing change management process. The idea is that our local change managers would be responsible for reviewing low-risk changes, while our current CAB would be responsible for reviewing medium and high-risk changes.


I’d love to hear from others who have implemented local change managers on how your process works, lessons learned, etc.


Thank you in advance!




Kelsey Lunsmann

ITSM Process Manager

Information Services | University of Oregon


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