Hi folks. Chapter #2 is one of my favorite chapters. It takes the reader through each of the 6 steps in the CSI approach.--6 steps CSI approachThe book provides templates and tools that accompany each step. It prescribes an adapt approach where the effort and scope for each step will vary. The organization as a whole needs to have a continual improvement mindset to be successful. It can't just be folks in the service management office/program.I love the quote from Pat Riley "If you are not getting better, you're getting worse."One of most valuable tools is a CSI (continual service improvement) register which is a database or structured document used to record and manage improvement opportunities.How many of you are using CSI register(s)?How many of you having a culture with the mindset of continual improvement?ThanksMitchMitch PautzCheck out: ITSM CG wiki | YouTube | LinkedIn
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Visit the ITSM wiki.
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Visit the ITSM wiki.