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I am interested! Thank you, Lauren Castro OIT Support Center Coordinator | University of Nevada, Reno 775-682-5000 main | 775-784-4399 fax | [log in to unmask]<mailto:[log in to unmask]> [cid:[log in to unmask]] Office of Information Technology will never ask you for your password! - Don't be the victim of a phishing attack. Forward suspicious emails to [log in to unmask]<mailto:[log in to unmask]>. - Never send confidential information via email. - Always verify links before clicking on them. For questions or concerns, contact IT Support at [log in to unmask]<mailto:[log in to unmask]>; (775) 682-5000. From: The EDUCAUSE IT Service Management (ITSM) Constituent Group Listserv [mailto:[log in to unmask]] On Behalf Of Friedrichsen, Lucas Sent: Friday, June 01, 2018 8:54 AM To: [log in to unmask] Subject: Re: [ITSM] Request Fulfillment Process I am also interested! Thanks. ----------------------------------- Lucas Friedrichsen, Manager Client Services Information Services 541-737-8244 http://oregonstate.edu/is/tss<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Foregonstate.edu%2Fis%2Ftss&data=01%7C01%7Clauren%40UNR.EDU%7C893a30632d5f40f7d00008d5c7d7f5c6%7C523b4bfc0ebd4c03b2b96f6a17fd31d8%7C1&sdata=1dcDmI9ckBGUDoO6x0ch26dsiB9iXTgyLiD66xb9evA%3D&reserved=0> Note: IT staff at Oregon State University will *NEVER* ask you for your password, nor will we send you email requesting your password or other personal information. Ignore and delete all email messages requesting such information. ________________________________ From: The EDUCAUSE IT Service Management (ITSM) Constituent Group Listserv [[log in to unmask]] on behalf of Michael Speirs [[log in to unmask]] Sent: Friday, June 01, 2018 8:13 AM To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [ITSM] Request Fulfillment Process I'm interested as well! Michael Speirs ServiceNow Admin Kansas State University Office of Mediated Education (785)532-2987 StrengthsQuest: Input | Responsibility | Learner | Intellection | Developer ________________________________ From: The EDUCAUSE IT Service Management (ITSM) Constituent Group Listserv <[log in to unmask]<mailto:[log in to unmask]>> on behalf of Funk, Mary Elizabeth <[log in to unmask]<mailto:[log in to unmask]>> Sent: Friday, June 1, 2018 9:49 AM To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [ITSM] Request Fulfillment Process That would be great Bob. Let's see who else would like to be part of the conversation before setting up a time to discuss. Thanks Mary Funk Request Fulfillment Process Owner Service Management Office 129 Technology Support Building University Park, PA 16802 814-863-9310 Check out: http://service.psu.edu<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fservice.psu.edu&data=01%7C01%7Clauren%40UNR.EDU%7C893a30632d5f40f7d00008d5c7d7f5c6%7C523b4bfc0ebd4c03b2b96f6a17fd31d8%7C1&sdata=kmerzft1ytloNalApovYbXvmCon3FPcbh9tBOzEohPw%3D&reserved=0> ________________________________ From: The EDUCAUSE IT Service Management (ITSM) Constituent Group Listserv <[log in to unmask]<mailto:[log in to unmask]>> on behalf of Bob Gribben <[log in to unmask]<mailto:[log in to unmask]>> Sent: Friday, June 1, 2018 10:39 AM To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [ITSM] Request Fulfillment Process Mary, I am more than willing to share and discuss all of this with you. Lets set up a time. And really anyone else that would want to join in on this convesation I will give you all of my process docs and some examples to help you along the way. Bob Gribben On Friday, June 1, 2018, 10:37:35 AM EDT, Funk, Mary Elizabeth <[log in to unmask]<mailto:[log in to unmask]>> wrote: Hello everyone, At Penn State we are looking at maturing our request fulfillment process. We are using ServiceNow and I am interested in what this group might have to offer in this space: 1. Best practices for process you might have established. 2. How you are working with the REQ, RITM and TASK records. 3. Enhancements you have made to improve the customer experience. 4. Workflows - are you customizing each workflow or are you applying models. 5. Enhancements made to improve the efficiency and effective effectiveness of this process. 6. Metrics you might use to determine what request forms to create. Any information you be willing to share, would be greatly appreciated. Thanks, Mary Mary Funk Request Fulfillment Process Owner Service Management Office 129 Technology Support Building University Park, PA 16802 814-863-9310 Check out: http://service.psu.edu<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fservice.psu.edu&data=02%7C01%7Cmeh3%40psu.edu%7C5d6ecd0dc09c414d8ae408d5c7cd9255%7C7cf48d453ddb4389a9c1c115526eb52e%7C0%7C0%7C636634608108603710&sdata=wb0NPHuEh%2B31YTCNymNLcQulWZDq6v6beuXpuTXY%2FB0%3D&reserved=0> *************************** Visit the ITSM wiki<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsites.google.com%2Fa%2Feducause.edu%2Feducause-wiki-site%2Fitsm&data=02%7C01%7Cmeh3%40psu.edu%7C5d6ecd0dc09c414d8ae408d5c7cd9255%7C7cf48d453ddb4389a9c1c115526eb52e%7C0%7C0%7C636634608108603710&sdata=xNSvq6l5EhPdvOBSATn8IfpL7KvWg408xmTV5ll6S2w%3D&reserved=0>. *************************** Visit the ITSM wiki<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsites.google.com%2Fa%2Feducause.edu%2Feducause-wiki-site%2Fitsm&data=02%7C01%7Cmeh3%40psu.edu%7C5d6ecd0dc09c414d8ae408d5c7cd9255%7C7cf48d453ddb4389a9c1c115526eb52e%7C0%7C0%7C636634608108603710&sdata=xNSvq6l5EhPdvOBSATn8IfpL7KvWg408xmTV5ll6S2w%3D&reserved=0>. *************************** Visit the ITSM wiki<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsites.google.com%2Fa%2Feducause.edu%2Feducause-wiki-site%2Fitsm&data=01%7C01%7Clauren%40UNR.EDU%7C893a30632d5f40f7d00008d5c7d7f5c6%7C523b4bfc0ebd4c03b2b96f6a17fd31d8%7C1&sdata=ZfEeazl6%2BtzzZEOUUwSDBk3u5dDQgKhTAP955n9%2BEMY%3D&reserved=0>. *************************** Visit the ITSM wiki<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsites.google.com%2Fa%2Feducause.edu%2Feducause-wiki-site%2Fitsm&data=01%7C01%7Clauren%40UNR.EDU%7C893a30632d5f40f7d00008d5c7d7f5c6%7C523b4bfc0ebd4c03b2b96f6a17fd31d8%7C1&sdata=ZfEeazl6%2BtzzZEOUUwSDBk3u5dDQgKhTAP955n9%2BEMY%3D&reserved=0>. *************************** Visit the ITSM wiki<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsites.google.com%2Fa%2Feducause.edu%2Feducause-wiki-site%2Fitsm&data=01%7C01%7Clauren%40UNR.EDU%7C893a30632d5f40f7d00008d5c7d7f5c6%7C523b4bfc0ebd4c03b2b96f6a17fd31d8%7C1&sdata=ZfEeazl6%2BtzzZEOUUwSDBk3u5dDQgKhTAP955n9%2BEMY%3D&reserved=0>. *************************************************************************************************** Visit the ITSM wiki at https://sites.google.com/a/educause.edu/educause-wiki-site/itsm.