I am interested!
Thank you,
Lauren Castro
OIT Support Center Coordinator | University of Nevada, Reno
775-682-5000 main | 775-784-4399 fax |
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|
Office of Information Technology will never ask you for your password!
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From: The EDUCAUSE IT Service Management (ITSM) Constituent Group Listserv [mailto:[log in to unmask]]
On Behalf Of Friedrichsen, Lucas
Sent: Friday, June 01, 2018 8:54 AM
To: [log in to unmask]
Subject: Re: [ITSM] Request Fulfillment Process
I am also interested!
Thanks.
-----------------------------------
Lucas Friedrichsen, Manager
Client Services
Information Services
541-737-8244
Note: IT staff at Oregon State University will *NEVER* ask you for your password,
nor will we send you email requesting your password or other personal information. Ignore and delete all email messages requesting such information.
From: The EDUCAUSE IT Service Management (ITSM)
Constituent Group Listserv [[log in to unmask]] on behalf of Michael Speirs [[log in to unmask]]
Sent: Friday, June 01, 2018 8:13 AM
To: [log in to unmask]
Subject: Re: [ITSM] Request Fulfillment Process
I'm interested as well!
Michael Speirs
ServiceNow Admin
Kansas State University
Office of Mediated Education
(785)532-2987
StrengthsQuest: Input | Responsibility | Learner | Intellection | Developer
From: The EDUCAUSE IT Service Management (ITSM) Constituent Group Listserv
<[log in to unmask]> on behalf of Funk, Mary Elizabeth <[log in to unmask]>
Sent: Friday, June 1, 2018 9:49 AM
To: [log in to unmask]
Subject: Re: [ITSM] Request Fulfillment Process
That would be great Bob. Let's see who else would like to be part of the conversation before setting up a time to discuss.
Thanks
Mary Funk
Request Fulfillment Process Owner
Service Management Office
129 Technology Support Building
University Park, PA 16802
814-863-9310
Check out: http://service.psu.edu
From: The EDUCAUSE IT Service Management (ITSM) Constituent Group Listserv
<[log in to unmask]> on behalf of Bob Gribben <[log in to unmask]>
Sent: Friday, June 1, 2018 10:39 AM
To: [log in to unmask]
Subject: Re: [ITSM] Request Fulfillment Process
Mary, I am more than willing to share and discuss all of this with you. Lets set up a time. And really anyone else that would want to join in on this convesation
I will give you all of my process docs and some examples to help you along the way.
Bob Gribben
On Friday, June 1, 2018, 10:37:35 AM EDT, Funk, Mary Elizabeth <[log in to unmask]> wrote:
Hello everyone,
At Penn State we are looking at maturing our request fulfillment process. We are using ServiceNow and I am interested in what this group might have to offer in this space:
Any information you be willing to share, would be greatly appreciated.
Thanks,
Mary
Mary Funk
Request Fulfillment Process Owner
Service Management Office
129 Technology Support Building
University Park, PA 16802
814-863-9310
Check out: http://service.psu.edu
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ITSM wiki.
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ITSM wiki.