Count me in, too!

On Fri, Jun 1, 2018 at 11:20 AM, Jeremy Paje <[log in to unmask]> wrote:

> Please count me in.
>
>
>
> Thanks,
>
> Jeremy Paje
>
> Manager, Desktop Support Services
>
> Office of Information Technology
>
> UC Irvine
>
> 949-824-2731
>
>
>
> *From:* The EDUCAUSE IT Service Management (ITSM) Constituent Group
> Listserv <[log in to unmask]> *On Behalf Of *Lauren C Castro
> *Sent:* Friday, June 01, 2018 9:01 AM
>
> *To:* [log in to unmask]
> *Subject:* Re: [ITSM] Request Fulfillment Process
>
>
>
> I am interested!
>
>
>
> Thank you,
>
> Lauren Castro
>
> OIT Support Center Coordinator | University of Nevada, Reno
>
> 775-682-5000 main | 775-784-4399 fax | *[log in to unmask] <[log in to unmask]>*
>
>
>
> [image: cid:[log in to unmask]]
>
> *Office of Information Technology will never ask you for your password!*
>
> - Don’t be the victim of a phishing attack. Forward suspicious emails to
> [log in to unmask]
>
> - Never send confidential information via email.
>
> - Always verify links before clicking on them.
>
> For questions or concerns, contact IT Support at [log in to unmask]; (775)
> 682-5000.
>
>
>
>
>
> *From:* The EDUCAUSE IT Service Management (ITSM) Constituent Group
> Listserv [mailto:[log in to unmask] <[log in to unmask]>] *On
> Behalf Of *Friedrichsen, Lucas
> *Sent:* Friday, June 01, 2018 8:54 AM
> *To:* [log in to unmask]
> *Subject:* Re: [ITSM] Request Fulfillment Process
>
>
>
> I am also interested!
>
>
>
> Thanks.
>
>
>
> -----------------------------------
>
> Lucas Friedrichsen, Manager
>
> Client Services
>
> Information Services
>
>
>
> 541-737-8244
>
> http://oregonstate.edu/is/tss
> <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Foregonstate.edu%2Fis%2Ftss&data=01%7C01%7Clauren%40UNR.EDU%7C893a30632d5f40f7d00008d5c7d7f5c6%7C523b4bfc0ebd4c03b2b96f6a17fd31d8%7C1&sdata=1dcDmI9ckBGUDoO6x0ch26dsiB9iXTgyLiD66xb9evA%3D&reserved=0>
>
> *Note:  IT staff at Oregon State University will *NEVER* ask you for your
> password, nor will we send you email requesting your password or other
> personal information. Ignore and delete all email messages requesting such
> information.*
> ------------------------------
>
> *From:* The EDUCAUSE IT Service Management (ITSM) Constituent Group
> Listserv [[log in to unmask]] on behalf of Michael Speirs [
> [log in to unmask]]
> *Sent:* Friday, June 01, 2018 8:13 AM
> *To:* [log in to unmask]
> *Subject:* Re: [ITSM] Request Fulfillment Process
>
> I'm interested as well!
>
>
>
> Michael Speirs
>
> ServiceNow Admin
>
> Kansas State University
>
> Office of Mediated Education
>
> (785)532-2987
>
>
>
> StrengthsQuest: Input | Responsibility | Learner | Intellection | Developer
>
>
> ------------------------------
>
> *From:* The EDUCAUSE IT Service Management (ITSM) Constituent Group
> Listserv <[log in to unmask]> on behalf of Funk, Mary Elizabeth <
> [log in to unmask]>
> *Sent:* Friday, June 1, 2018 9:49 AM
> *To:* [log in to unmask]
> *Subject:* Re: [ITSM] Request Fulfillment Process
>
>
>
> That would be great Bob.  Let's see who else would like to be part of the
> conversation before setting up a time to discuss.
>
>
>
> Thanks
>
>
>
> Mary Funk
>
> Request Fulfillment Process Owner
>
> Service Management Office
>
> 129 Technology Support Building
>
> University Park, PA  16802
>
> 814-863-9310
>
>
>
> Check out:  http://service.psu.edu
> <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fservice.psu.edu&data=01%7C01%7Clauren%40UNR.EDU%7C893a30632d5f40f7d00008d5c7d7f5c6%7C523b4bfc0ebd4c03b2b96f6a17fd31d8%7C1&sdata=kmerzft1ytloNalApovYbXvmCon3FPcbh9tBOzEohPw%3D&reserved=0>
>
>
> ------------------------------
>
> *From:* The EDUCAUSE IT Service Management (ITSM) Constituent Group
> Listserv <[log in to unmask]> on behalf of Bob Gribben <
> [log in to unmask]>
> *Sent:* Friday, June 1, 2018 10:39 AM
> *To:* [log in to unmask]
> *Subject:* Re: [ITSM] Request Fulfillment Process
>
>
>
> Mary, I am more than willing to share and discuss all of this with you.
> Lets set up a time. And really anyone else that would want to join in on
> this convesation
>
> I will give you all of my process docs and some examples to help you along
> the way.
>
>
>
>
>
> Bob Gribben
>
>
>
>
>
> On Friday, June 1, 2018, 10:37:35 AM EDT, Funk, Mary Elizabeth <
> [log in to unmask]> wrote:
>
>
>
>
>
> Hello everyone,
>
>
>
> At Penn State we are looking at maturing our request fulfillment process.
> We are using ServiceNow and I am interested in what this group might have
> to offer in this space:
>
>
>
>    1. Best practices for process you might have established.
>    2. How you are working with the REQ, RITM and TASK records.
>    3. Enhancements you have made to improve the customer experience.
>    4. Workflows - are you customizing each workflow or are you applying
>    models.
>    5. Enhancements made to improve the efficiency and effective
>    effectiveness of this process.
>    6. Metrics you might use to determine what request forms to create.
>
>
>
> Any information you be willing to share, would be greatly appreciated.
>
>
>
> Thanks,
>
> Mary
>
>
>
> Mary Funk
>
> Request Fulfillment Process Owner
>
> Service Management Office
>
> 129 Technology Support Building
>
> University Park, PA  16802
>
> 814-863-9310
>
>
>
> Check out:  http://service.psu.edu
> <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fservice.psu.edu&data=02%7C01%7Cmeh3%40psu.edu%7C5d6ecd0dc09c414d8ae408d5c7cd9255%7C7cf48d453ddb4389a9c1c115526eb52e%7C0%7C0%7C636634608108603710&sdata=wb0NPHuEh%2B31YTCNymNLcQulWZDq6v6beuXpuTXY%2FB0%3D&reserved=0>
>
> ***************************
>
> Visit the ITSM wiki
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>
>
> ***************************
>
> Visit the ITSM wiki
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>
>
> ***************************
>
> Visit the ITSM wiki
> <https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsites.google.com%2Fa%2Feducause.edu%2Feducause-wiki-site%2Fitsm&data=01%7C01%7Clauren%40UNR.EDU%7C893a30632d5f40f7d00008d5c7d7f5c6%7C523b4bfc0ebd4c03b2b96f6a17fd31d8%7C1&sdata=ZfEeazl6%2BtzzZEOUUwSDBk3u5dDQgKhTAP955n9%2BEMY%3D&reserved=0>.
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>
> ***************************
>
> Visit the ITSM wiki
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>
>
> ***************************
>
> Visit the ITSM wiki
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>
>
> ***************************
>
> Visit the ITSM wiki
> <https://sites.google.com/a/educause.edu/educause-wiki-site/itsm>.
>
> ***************************
>
> Visit the ITSM wiki
> <https://sites.google.com/a/educause.edu/educause-wiki-site/itsm>.
>


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