I am interested as well!

PS--I am sorry to send this to the whole list but I don't see a way to grab
Bob's email from the original message.  It appears to be masked.  :(

Andrea

-- 
Andrea Tanner, M.S.
Assistant Director of Client Services
Morgan State University
[log in to unmask]
(443) 885-4445


On Fri, Jun 1, 2018 at 10:39 AM, Bob Gribben <
[log in to unmask]> wrote:

> Mary, I am more than willing to share and discuss all of this with you.
> Lets set up a time. And really anyone else that would want to join in on
> this convesation
> I will give you all of my process docs and some examples to help you along
> the way.
>
>
> Bob Gribben
>
>
> On Friday, June 1, 2018, 10:37:35 AM EDT, Funk, Mary Elizabeth <
> [log in to unmask]> wrote:
>
>
> Hello everyone,
>
>
> At Penn State we are looking at maturing our request fulfillment process.
> We are using ServiceNow and I am interested in what this group might have
> to offer in this space:
>
>
>
>    1. Best practices for process you might have established.
>    2. How you are working with the REQ, RITM and TASK records.
>    3. Enhancements you have made to improve the customer experience.
>    4. Workflows - are you customizing each workflow or are you applying
>    models.
>    5. Enhancements made to improve the efficiency and effective
>    effectiveness of this process.
>    6. Metrics you might use to determine what request forms to create.
>
>
> Any information you be willing to share, would be greatly appreciated.
>
>
> Thanks,
>
> Mary
>
>
> Mary Funk
>
> Request Fulfillment Process Owner
>
> Service Management Office
>
> 129 Technology Support Building
>
> University Park, PA  16802
>
> 814-863-9310
>
>
> Check out:  http://service.psu.edu
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__service.psu.edu&d=DwMCaQ&c=0CCt47_3RbNABITTvFzZbA&r=9P4wXi26AJ5FD8lnyxcRLsHXDwygUdSVDb74h-6ypB0&m=vX2rwELzP3Pz951w_-nDqBB_lHczg_7D983yjFZ0_h4&s=f7w52U1CCMMfpXUQFji1RMt1v4J4FiHVcYQf-WU_8yo&e=>
>
> ***************************
>
> Visit the ITSM wiki
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__sites.google.com_a_educause.edu_educause-2Dwiki-2Dsite_itsm&d=DwMCaQ&c=0CCt47_3RbNABITTvFzZbA&r=9P4wXi26AJ5FD8lnyxcRLsHXDwygUdSVDb74h-6ypB0&m=vX2rwELzP3Pz951w_-nDqBB_lHczg_7D983yjFZ0_h4&s=KE29n5RSHwaHo545XMHpXfn93bnnYorkFUtRxvlUfXs&e=>.
>
>
> ***************************
>
> Visit the ITSM wiki
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__sites.google.com_a_educause.edu_educause-2Dwiki-2Dsite_itsm&d=DwMCaQ&c=0CCt47_3RbNABITTvFzZbA&r=9P4wXi26AJ5FD8lnyxcRLsHXDwygUdSVDb74h-6ypB0&m=vX2rwELzP3Pz951w_-nDqBB_lHczg_7D983yjFZ0_h4&s=KE29n5RSHwaHo545XMHpXfn93bnnYorkFUtRxvlUfXs&e=>.
>
>


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