I am interested as well.

On Fri, Jun 1, 2018 at 3:05 PM, Andrea Tanner <[log in to unmask]>
wrote:

> I am interested as well!
>
> PS--I am sorry to send this to the whole list but I don't see a way to
> grab Bob's email from the original message.  It appears to be masked.  :(
>
> Andrea
>
> --
> Andrea Tanner, M.S.
> Assistant Director of Client Services
> Morgan State University
> [log in to unmask]
> (443) 885-4445
>
>
> On Fri, Jun 1, 2018 at 10:39 AM, Bob Gribben <00000050b8eafa1c-dmarc-
> [log in to unmask]> wrote:
>
>> Mary, I am more than willing to share and discuss all of this with you.
>> Lets set up a time. And really anyone else that would want to join in on
>> this convesation
>> I will give you all of my process docs and some examples to help you
>> along the way.
>>
>>
>> Bob Gribben
>>
>>
>> On Friday, June 1, 2018, 10:37:35 AM EDT, Funk, Mary Elizabeth <
>> [log in to unmask]> wrote:
>>
>>
>> Hello everyone,
>>
>>
>> At Penn State we are looking at maturing our request fulfillment
>> process.  We are using ServiceNow and I am interested in what this group
>> might have to offer in this space:
>>
>>
>>
>>    1. Best practices for process you might have established.
>>    2. How you are working with the REQ, RITM and TASK records.
>>    3. Enhancements you have made to improve the customer experience.
>>    4. Workflows - are you customizing each workflow or are you applying
>>    models.
>>    5. Enhancements made to improve the efficiency and effective
>>    effectiveness of this process.
>>    6. Metrics you might use to determine what request forms to create.
>>
>>
>> Any information you be willing to share, would be greatly appreciated.
>>
>>
>> Thanks,
>>
>> Mary
>>
>>
>> Mary Funk
>>
>> Request Fulfillment Process Owner
>>
>> Service Management Office
>>
>> 129 Technology Support Building
>>
>> University Park, PA  16802
>>
>> 814-863-9310
>>
>>
>> Check out:  http://service.psu.edu
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__service.psu.edu&d=DwMCaQ&c=0CCt47_3RbNABITTvFzZbA&r=9P4wXi26AJ5FD8lnyxcRLsHXDwygUdSVDb74h-6ypB0&m=vX2rwELzP3Pz951w_-nDqBB_lHczg_7D983yjFZ0_h4&s=f7w52U1CCMMfpXUQFji1RMt1v4J4FiHVcYQf-WU_8yo&e=>
>>
>> ***************************
>>
>> Visit the ITSM wiki
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__sites.google.com_a_educause.edu_educause-2Dwiki-2Dsite_itsm&d=DwMCaQ&c=0CCt47_3RbNABITTvFzZbA&r=9P4wXi26AJ5FD8lnyxcRLsHXDwygUdSVDb74h-6ypB0&m=vX2rwELzP3Pz951w_-nDqBB_lHczg_7D983yjFZ0_h4&s=KE29n5RSHwaHo545XMHpXfn93bnnYorkFUtRxvlUfXs&e=>.
>>
>>
>> ***************************
>>
>> Visit the ITSM wiki
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__sites.google.com_a_educause.edu_educause-2Dwiki-2Dsite_itsm&d=DwMCaQ&c=0CCt47_3RbNABITTvFzZbA&r=9P4wXi26AJ5FD8lnyxcRLsHXDwygUdSVDb74h-6ypB0&m=vX2rwELzP3Pz951w_-nDqBB_lHczg_7D983yjFZ0_h4&s=KE29n5RSHwaHo545XMHpXfn93bnnYorkFUtRxvlUfXs&e=>.
>>
>>
>
>
>
>
>
>
>
> ***************************
>
> Visit the ITSM wiki
> <https://sites.google.com/a/educause.edu/educause-wiki-site/itsm>.
>



-- 
Eva McLaughlin
Help Desk Analyst
University of Maine System IT Services
50 Bennett Katz Library - Lower Level
20 Jewett Drive
Augusta, ME 04330

(207) 621-3373
[log in to unmask]


***************************************************************************************************

Visit the ITSM wiki at https://sites.google.com/a/educause.edu/educause-wiki-site/itsm.