As our University looks to a new ITSM tool, is there anything that those of you who when through this RFP process would give as advice?

Business/technical requirements you would recommend including, and prioritizing, in an RFP?
Something that should be/have been included in the scope of work, expectations of support, etc…?

Thanks in advance,

-Mike

Michael David Evans

Director of Computing Operations
University of Delaware
Lerner College of Business & Economics
034 Purnell Hall
Newark, DE 19716
302-831-6483
[log in to unmask]<mailto:[log in to unmask]>



***************************************************************************************************

Visit the ITSM wiki at https://sites.google.com/a/educause.edu/educause-wiki-site/itsm.