As our University looks to a new ITSM tool, is there anything that those of you who when through this RFP process would give as advice?

Business/technical requirements you would recommend including, and prioritizing, in an RFP?
Something that should be/have been included in the scope of work, expectations of support, etc…?

Thanks in advance,


Michael David Evans

Director of Computing Operations
University of Delaware
Lerner College of Business & Economics
034 Purnell Hall
Newark, DE 19716
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