Hi Mike,

 

Ask for things that you are looking for that may differentiate the tools. All the Gartner leading quadrant vendors provide core needs, the differences between the tools are likely what will help make your decision. These might include integration with Social media, value-add outside of IT, licensing models (concurrent vs. named), FTE to maintain, etc. We have also been asked to be very prudent with our resources, any additional staff needs to maintain changes in the tool alone (outside of process, etc.) you might focus some inquiry.

 

We are currently in a second round RFP for a system wide, multi-campus need. The main areas of variance have been licensing, implementation, and accessibility.

Schedule a meeting https://calendly.com/toddjensen

 

As our University looks to a new ITSM tool, is there anything that those of you who when through this RFP process would give as advice?

 

Business/technical requirements you would recommend including, and prioritizing, in an RFP?

Something that should be/have been included in the scope of work, expectations of support, etc…?

 

Thanks in advance,

 

-Mike

 

Michael David Evans

 

Director of Computing Operations

University of Delaware

Lerner College of Business & Economics

034 Purnell Hall

Newark, DE 19716

302-831-6483

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