Just a friendly reminder to join us *tomorrow *for our Online book club
where we will be discussing the book “ITIL Practitioner Guidance”


Aside from the past posts consider these additional questions before
tomorrow discussion....



   - Is this book just relevant for IT services, or can parts or all of it
   apply to other types of service?
   - Are the guiding principles all equally important, or are some of them
   more important than others? How does this change with context?
   - What additional guiding principles would you add based on your own
   experience?
   - What metrics and measurements do you use? How are you measured? What
   behavior do these measurements cause?



When: Thursday, July 26, 2018 3:00 PM-4:00 PM. (UTC-05:00) Eastern Time (US
& Canada)

Where: https://educause.bluejeans.com/2023315346

*~*~*~*~*~*~*~*~*~*

*ITSM CG Online Book Club: ITIL Practitioner Guidance*

July 26, 2018

12-1pm PDT / 3-4 p.m. ET



Connect by computer: https://educause.bluejeans.com/2023315346
<https://urldefense.proofpoint.com/v2/url?u=https-3A__educause.bluejeans.com_2023315346&d=DwMFAw&c=clK7kQUTWtAVEOVIgvi0NU5BOUHhpN0H8p7CSfnc_gI&r=hgNptPgTJVjAOLAcnyNaVw&m=jptYQOSPZsJAITYErGs6iX1rACXvNtOXw2vtv4_hB3U&s=7mfP4THQrg6XvG1jRe7H4UsuP8Eiz2910Fe0vi3g6hA&e=>

Connect by phone (audio only): 888-240-2560 <(888)%20240-2560> or
408-740-7256 <(408)%20740-7256>, code 2023315346 <(202)%20331-5346>



The invitation is open to everyone. Reading the book is not required, but
you will enjoy the event more if you read it. Learn more about the book
from this video <https://youtu.be/_l-WFVczk30>.



We hope you make it.


Sincerely, the book club organizers,
Andrea Tanner ([log in to unmask])
Joseph Caudle ([log in to unmask])
Mitch Pautz ([log in to unmask])

-- 

Mitch Pautz

[log in to unmask]

Check out: ITSM CG wiki
<https://sites.google.com/a/educause.edu/educause-wiki-site/itsm> | YouTube
<https://www.youtube.com/channel/UCiKbGER3EcVYHP9eXhJYxhw/?sub_confirmation=1>
 | LinkedIn <https://www.linkedin.com/in/mitchpautz/>
-- 
Mitch Pautz
[log in to unmask]

Check out: ITSM CG wiki
<https://sites.google.com/a/educause.edu/educause-wiki-site/itsm> | YouTube
<https://www.youtube.com/channel/UCiKbGER3EcVYHP9eXhJYxhw/?sub_confirmation=1>
 | LinkedIn <https://www.linkedin.com/in/mitchpautz/>


***************************************************************************************************

Visit the ITSM wiki at https://sites.google.com/a/educause.edu/educause-wiki-site/itsm.