Just a friendly reminder to join us tomorrow for our Online book club where we will be discussing the book “ITIL Practitioner Guidance”

Aside from the past posts consider these additional questions before tomorrow discussion....


  • Is this book just relevant for IT services, or can parts or all of it apply to other types of service?
  • Are the guiding principles all equally important, or are some of them more important than others? How does this change with context?
  • What additional guiding principles would you add based on your own experience?
  • What metrics and measurements do you use? How are you measured? What behavior do these measurements cause?


When: Thursday, July 26, 2018 3:00 PM-4:00 PM. (UTC-05:00) Eastern Time (US & Canada)

Where: https://educause.bluejeans.com/2023315346


ITSM CG Online Book Club: ITIL Practitioner Guidance

July 26, 2018

12-1pm PDT / 3-4 p.m. ET


Connect by computer: https://educause.bluejeans.com/2023315346

Connect by phone (audio only): 888-240-2560 or 408-740-7256, code 2023315346


The invitation is open to everyone. Reading the book is not required, but you will enjoy the event more if you read it. Learn more about the book from this video.


We hope you make it.

Sincerely, the book club organizers,
Andrea Tanner ([log in to unmask])
Joseph Caudle ([log in to unmask])
Mitch Pautz ([log in to unmask])


Mitch Pautz

Check out: ITSM CG wiki | YouTube | LinkedIn

Mitch Pautz
[log in to unmask] 

Check out: ITSM CG wiki | YouTube | LinkedIn


Visit the ITSM wiki.