Licensing...Is there a different price for part time student workers vs. full time? Congruent licensing?Uptime? Payback model for when the system is down?Professional Services added on? Get some for free.Just a few that come to mind

Bob Gribben 

    On Tuesday, July 31, 2018, 7:49:27 AM EDT, Evans, Michael David <[log in to unmask]> wrote:  
 
  
As our University looks to a new ITSM tool, is there anything that those of you who when through this RFP process would give as advice?
 
  
 
Business/technical requirements you would recommend including, and prioritizing, in an RFP?
 
Something that should be/have been included in the scope of work, expectations of support, etc…?
 
  
 
Thanks in advance,
 
  
 
-Mike
 
  
 
Michael David Evans
 
 
 
Director of Computing Operations
 
University of Delaware
 
Lerner College of Business & Economics
 
034 Purnell Hall
 
Newark, DE 19716
 
302-831-6483
 
[log in to unmask]
 
  
 
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Visit the ITSM wiki at https://sites.google.com/a/educause.edu/educause-wiki-site/itsm.