Licensing...Is there a different price for part time student workers vs. full time? Congruent licensing?
Uptime? Payback model for when the system is down?
Professional Services added on? Get some for free.
Just a few that come to mind

Bob Gribben

On Tuesday, July 31, 2018, 7:49:27 AM EDT, Evans, Michael David <[log in to unmask]> wrote:

As our University looks to a new ITSM tool, is there anything that those of you who when through this RFP process would give as advice?


Business/technical requirements you would recommend including, and prioritizing, in an RFP?

Something that should be/have been included in the scope of work, expectations of support, etc…?


Thanks in advance,




Michael David Evans


Director of Computing Operations

University of Delaware

Lerner College of Business & Economics

034 Purnell Hall

Newark, DE 19716


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