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Good Morning All, I need some additional support in "persuading" a group of project sponsors that a case management system (such as Salesforce Service Cloud that would mostly be used by HR) is not the same as a service management system (such as ServiceNow or Cherwell that would most likely be used by IT). What would you present as the arguments? How would you further demonstrate that a service management system is encompassing and can also handle special use cases for case management for units such as HR? Thanks in advance, Deb __________________________________________ Deborah L. McDaniel Associate Director, IT Service Management 96 Davidson Rd, Room 194 Piscataway, NJ 08854 848.445.1753 / [log in to unmask] [cid:c1448ed3-0546-49fb-a945-3e2e5e85df1e] *************************************************************************************************** Visit the ITSM wiki at https://sites.google.com/a/educause.edu/educause-wiki-site/itsm.